Customer Experience Ambassador

hace 2 semanas


Río Grande, Puerto Rico Marriott International A tiempo completo

Job Title: Spa and Wellness Support Associate

Job Summary: Marriott International is seeking a Spa and Wellness Support Associate to provide exceptional guest experiences in our spas and wellness centers.

Responsibilities:

  1. Assist guests with general spa orientation, including the location and use of locker rooms, lounge areas, and hospitality stations.
  2. Offer guests amenities, such as water, juice, or heated neck pillows, to enhance their experience.
  3. Answer questions about general property information and amenities to ensure guests feel informed and supported.
  4. Escort guests to and from treatment rooms, ensuring a seamless and comfortable experience.
  5. Check computer updates regularly to stay informed about schedule changes and updates.
  6. Maintain cleanliness of workstations, treatment rooms, and common areas, adhering to high standards of hygiene and organization.
  7. Dispose of trash and linens properly, promoting a clean and safe environment.
  8. Secure supplies and equipment at the end of each shift, ensuring everything is in order for the next day.
  9. Stock towels, linens, and supplies in locker rooms, lounge areas, and hospitality stations, ensuring guests have everything they need.

Requirements:

  • High school diploma or equivalent required.
  • No related work experience needed, but a passion for delivering exceptional guest experiences is essential.
  • No supervisory experience required, but a willingness to learn and grow is valuable.
  • No license or certification needed, but a commitment to quality and safety is essential.

About Marriott International: We are an equal opportunity employer, dedicated to hiring a diverse workforce and sustaining an inclusive culture. We believe in non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.



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