Director of Audio Visual Operations

hace 2 semanas


Río Grande, Puerto Rico Encore Global A tiempo completo
Job Summary

The Director of Event Technology I will be responsible for driving revenue and profitability goals at an assigned location. This role will ensure that the team delivers exceptional service while cultivating and maintaining relationships with key venue personnel.

Main ResponsibilitiesFinancial Management and Reporting
  • Drive Results by managing labor, equipment sub-rentals, and other costs to achieve Encore's financial goals.
  • Achieve financial objectives by effectively managing labor, equipment, and other resources.
Operations Management
  • Perform daily floor operations, including scheduling and equipment setups, operation, and strikes.
  • Ensure that all equipment and services are delivered on time, in good working condition, and as specified by clients and the venue.
Sales Management
  • Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers.
  • Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
Customer Service
  • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments.
  • Exceed customer expectations and needs by providing exceptional service and support.
Technical Ability
  • Understand and oversee the technical aspects of the job, applying basic to advanced troubleshooting and problem-solving skills to guide technicians.
  • Effectively utilize applicable company computer systems and act as an on-site technical expert as needed for events.
People Development
  • Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
  • Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
Requirements

A high school diploma is required, and a bachelor's degree is preferred. The ideal candidate will have 3+ years of audio visual experience, 1+ years of supervisory experience, and 2+ years of customer service or hospitality experience.


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