Clinical Resolution Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico UnitedHealth Group A tiempo completo

The Clinical Resolution Specialist role at UnitedHealth Group is a vital component of our Prospective Investigations process. The primary responsibility of this position is to review medical records and determine the eligibility of claims for payment. This requires a high level of attention to detail and strong analytical skills to ensure compliance with state and federal regulations.

Key Responsibilities:

  • Enter key detail from medical records and claim platforms into an online communication system.
  • Meet required productivity and quality metrics.
  • Adhere to state and federal compliance policies and contract requirements.
  • Collaborate with the Prospective team on special projects and reporting.

Required Qualifications:

  • 1+ years of experience in a healthcare environment using computer-based systems for job duties.
  • Production environment experience.
  • Proficiency in Microsoft Tools, including Teams, PowerPoint, Word, Outlook, and Excel.
  • Availability to work 40 hours/week, Monday-Friday, with flexible shift schedules during normal business hours.
  • English proficiency.


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