Healthcare Resolution Specialist

hace 4 semanas


San Juan, San Juan, Puerto Rico UnitedHealth Group A tiempo completo

At UnitedHealth Group, we're committed to helping people live healthier lives. As a Recovery Resolutions Representative, you'll play a critical role in ensuring that our members receive the care they need. Your responsibilities will include reviewing medical records, identifying key details, and determining the next steps for claims processing. You'll work closely with our investigative teams to meet internal and mandated turn-around times, while maintaining the highest level of professionalism and confidentiality.

Key Responsibilities:

  • Review medical records and claim platforms to identify key details
  • Meet productivity and quality metrics
  • Adhere to state and federal compliance policies and contract compliance
  • Assist the prospective team with special projects and reporting

Requirements:

  • 1+ years of experience in a healthcare environment using a computer as the primary instrument
  • Production environment experience
  • Working experience with Microsoft Tools: Microsoft Teams, Microsoft Power Point, Microsoft Word, Microsoft Outlook, and Microsoft Excel
  • English proficiency

Preferred Qualifications:

  • Coding experience
  • Managed care experience
  • Claims processing experience
  • Medical record familiarity

We're an equal opportunity employer and welcome diversity in our workplace. If you're passionate about making a difference in people's lives, we encourage you to apply.



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