
Senior Customer Experience Manager
hace 1 día
At Privada, we are seeking a skilled Senior Customer Experience Manager to oversee the day-to-day operations of our call center team. This individual will be responsible for managing and motivating a team of agents to deliver exceptional customer service.
The ideal candidate will have a proven track record in customer-facing roles and possess excellent communication skills, both verbal and written. They should also have strong problem-solving abilities and the ability to remain calm under pressure.
We are looking for someone with a keen eye for detail and organizational skills to manage employee attendance and ensure compliance with work procedures. Additionally, they should be tech-savvy and familiar with relevant computer programs and telephone equipment.
The successful candidate will work closely with other departments to identify areas for improvement and implement changes to increase quality of results. They will also provide product/service information and answer questions from customers.
In this role, you will:
- Manage and motivate a team of call center agents
- Oversee daily operations of the call center
- Analyze KPIs such as inbound calls, call waiting, and call abandonment
- Provide coaching, training, and feedback to employees
- Improve quality of results by recommending changes
Prior experience in a supervisory or customer-facing role is essential, with at least 3-5 years of working in a similar environment. If you are a motivated and organized individual who enjoys providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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Tourism Customer Experience Professional
hace 5 días
San Juan, San Juan, Puerto Rico Pss Pathfinders,Inc A tiempo completoWe are seeking a highly skilled Tourism Customer Experience Professional to join our dynamic team at Pss Pathfinders, Inc. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer experiences through various channels.Key Responsibilities:Provide top-quality service to both internal and external clientsMaintain...
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Senior Operations Manager
hace 6 días
San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completoJob DescriptionThe Senior Operations Manager will lead the Facilities Management, Branch Services, Administration, and Transaction Management departments in the Caribbean Region. This role will provide day-to-day leadership and direction to these functional areas, ensuring alignment with the Corporate Real Estate (CRE) mission of delivering exceptional...
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Sales and Customer Experience Representative
hace 4 días
San Juan, San Juan, Puerto Rico Tienda De Souvenir Old San Juan A tiempo completoTienda De Souvenir Old San Juan is a unique souvenir shop in the heart of Old San Juan, Puerto Rico. We're seeking a Salesperson / Customer Service Representative to join our team and help create a memorable shopping experience for our customers.The ideal candidate will have:Excellent customer service and communication skillsSales experience (a plus, but not...
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Admin Manager
hace 1 semana
San Juan, San Juan, Puerto Rico Sky Jet Services A tiempo completoWe are looking for an experienced Admin Manager to lead operations across the Caribbean Islands , based in San Juan, Puerto Rico .This is a key leadership role focused on ensuring top-tier safety, customer service, and operational excellence.Reporting directly to the SVP of Operations , you will play a crucial part in driving growth and enhancing service...
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Office Manager
hace 7 días
San Juan, San Juan, Puerto Rico Sky Jet Services A tiempo completoWe are looking for an experienced Office Manager to lead operations across the Caribbean Islands , based in San Juan, Puerto Rico .This is a key leadership role focused on ensuring top-tier safety, customer service, and operational excellence.Reporting directly to the SVP of Operations , you will play a crucial part in driving growth and enhancing service...
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Customer Service
hace 4 semanas
San Juan, San Juan, Puerto Rico Manpower Inc. A tiempo completoNon Exempt Position.Minimum of two years of demonstrated experience in a customer service or closely related environment.Skills: Demonstrated competence in English spelling, grammar and punctuation.Requires a demonstrated knowledge of the practices and procedures of the function, company products, policies and programs. Organizational skills, attentiveness...
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Project Manager
hace 4 semanas
San Juan, San Juan, Puerto Rico Qrc Group Llc A tiempo completoProject Manager to lead and manage projects in the aseptic areas, particularly in the development, validation, and FDA submission processes for pharmaceutical and medical device products.Responsibilities:Develop project timelines, resource allocation plans, and budgets, ensuring timely and on-budget delivery.Coordinate and oversee all stages of project...
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Assistant Project Manager
hace 2 semanas
San Juan, San Juan, Puerto Rico Aireko A tiempo completoASSISTANT PROJECT MANAGER JOB SUMMARY: The Assistant Project Manager (APM) will be working directly with our Project Managers to assist in the planning and oversight of our projects.In this position, you will be expected to coordinate compliance efforts with local governing authorities, develop and maintain project labor plans and produce and update project...
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Senior Corporate Banking Leader
hace 24 horas
San Juan, San Juan, Puerto Rico Citi A tiempo completoOverview:Citi is a leading global financial institution with a rich history of innovation and customer service. As a Senior Corporate Banking Leader, you will play a critical role in shaping the future of our business by developing and executing strategies to drive growth and profitability.About the Role:This position requires a seasoned professional with...
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Customer Service Representative
hace 5 días
San Juan, San Juan, Puerto Rico Pss Pathfinders,Inc A tiempo completoAbout Pss Pathfinders,IncWe are a leading company in the tourism industry dedicated to delivering exceptional experiences. Our team is passionate about customer service and teamwork.Job DescriptionWe are seeking a Receptionist to join our dynamic team. The successful candidate will be responsible for providing excellent customer service and support to our...
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Sales And Customer Service Representative
hace 2 semanas
San Juan, San Juan, Puerto Rico Rsm Atlanta Llc A tiempo completoJob Description This is a remote position.Role Overview: The Virtual Sales and Customer Service Representative will play a key role in following up on leads and handling incoming calls, ensuring exceptional customer service and effective sales outreach.This position involves extensive email and call communication with restaurant clientele and...
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Project Manager
hace 4 semanas
San Juan, San Juan, Puerto Rico Upturn Co. A tiempo completoWe are looking for a dynamic and resourceful Project Manager to assist with the successful completion of construction and preventive/proactive maintenance of projects in our Facilities.These may include large-scale capital projects, major remodels, or smaller endeavors.The selected candidate will oversee facilities projects deployment & implementation of...
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Customer Service Coordinator
hace 5 días
San Juan, San Juan, Puerto Rico Pss Pathfinders,Inc A tiempo completoPss Pathfinders,Inc is a dynamic and fast-growing tourism company that offers opportunities for professional development and career growth.We are currently seeking a Customer Service Coordinator to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and ensuring seamless communication with our...
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Customer Service Representative Role
hace 20 horas
San Juan, San Juan, Puerto Rico Pss Pathfinders,Inc A tiempo completoWe are Pss Pathfinders, Inc, a forward-thinking company dedicated to delivering unparalleled customer experiences in the tourism sector. Our team is comprised of individuals who share a passion for tourism and customer service.Job Summary:The successful candidate will possess excellent communication skills, a strong focus on customer satisfaction, and the...
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Supply Chain Coordination Manager
hace 7 días
San Juan, San Juan, Puerto Rico Proton Workforce -Pr A tiempo completoThe Supply Chain team at Proton Workforce -Pr is seeking a highly organized and skilled individual to manage repack activities and export processes. As a Logistics Export Specialist, you will be responsible for coordinating with the Export Manager and third-party vendors to ensure timely and accurate delivery of customer orders to the Caribbean region.About...
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Customer Service Representative
hace 3 días
San Juan, San Juan, Puerto Rico Optum A tiempo completoAbout OptumAt Optum, we are committed to delivering care that makes a difference in people's lives. Our team of dedicated professionals works tirelessly to connect individuals with the resources they need to thrive.We believe that everyone deserves access to quality healthcare, and we're proud to be part of a global organization that shares our vision.Your...
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Sr Manager Marketing Analytics
hace 4 semanas
San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completoGeneral DescriptionPerforms customer data analysis to identify business growth opportunities based on advanced analytics. Oversees data integration from internal and external sources, database development, and ensures data quality used in marketing campaigns. Leverages data integration efforts to further understand customer needs, transactional behavior, and...
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Sr Manager Corporate Real Estate
hace 3 semanas
San Juan, San Juan, Puerto Rico Buscojobs Puerto Rico A tiempo completoFull Time OpportunityGeneral DescriptionReporting to the SVP, Corporate Real Estate Division Manager, the Corporate Real Estate (CRE) Operations Manager Caribbean Region will provide day to day leadership and direction to the functional areas of Facilities Management, Branch Services, Administration, and Transaction Management Services for the Caribbean...
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Project Manager
hace 2 semanas
San Juan, San Juan, Puerto Rico Mentor Technical Group A tiempo completoMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry.As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines.With offices in...
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Project Manager
hace 4 semanas
San Juan, San Juan, Puerto Rico Qrc Group, Llc A tiempo completoJob Description Project Manager to lead and manage projects in the aseptic areas, particularly in the development, validation, and FDA submission processes for pharmaceutical and medical device products.Responsibilities: Develop project timelines, resource allocation plans, and budgets, ensuring timely and on-budget delivery.Coordinate and oversee all stages...