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Customer Service Team Lead
hace 2 meses
Job Summary: We are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our retail operations team, you will be responsible for supervising and delegating tasks to team members, working with the team trainer to build and sustain a high-performance team, and ensuring all necessary breaks are given. You will also be responsible for resolving difficult customer situations, maintaining awareness of customer flows and needs, and directing team members as necessary to satisfy and delight customers.
Key Responsibilities:
- Supervise and delegate tasks to team members
- Work with team trainer to build and sustain a high-performance team
- Ensure all necessary breaks are given
- Resolve difficult customer situations
- Maintain awareness of customer flows and needs
- Direct team members as necessary to satisfy and delight customers
Requirements:
- Extensive knowledge of store support team procedures and policies
- Ability to teach others in a positive and constructive manner
- Excellent interpersonal, motivational, team building, and customer relationship skills
- Advanced knowledge of regulatory and safety policies and procedures
- Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
- Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
Physical Requirements:
- Must be able to lift 50 pounds
- In an 8-hour workday: standing/walking 6-8 hours
- Hand use: single grasping, fine manipulation, pushing and pulling
- Work requires the following motions: bending, twisting, squatting and reaching
- Exposure to FDA-approved cleaning chemicals
- Exposure to temperatures: 90 degrees Fahrenheit
- Ability to work in a wet and cold environment
- Ability to work a flexible schedule including nights, weekends, and holidays as needed
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
About Us: At Jobleads-Us, we are committed to providing a positive and inclusive work environment for all team members. We strive to promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.