Customer Service Representative
hace 3 semanas
Job Summary: We are seeking a skilled and motivated Customer Service Representative to join our team. As a Delinquent Account Collector, you will be responsible for locating and notifying customers with delinquent accounts and attempting to secure payment.
Key Responsibilities:
- Contact customers by phone to encourage and secure payment of delinquent accounts.
- Dialogue with customers to determine the reason for overdue payment and review terms of sales, service, or credit contract.
- Provide orientation to customers concerning payment alternatives and debt restructuring.
- Follow up on payment promises and receive payments.
- Record financial information and update demographic data.
- Traverse the customer to a new address by inquiring at the post office and other locations.
Requirements:
- 24:60 Bachelor's degree credits approved.
- At least one year of related experience in collections or customer service.
- Ability to identify client problems and offer alternatives.
- Excellent interpersonal skills and ability to work in groups.
- Ability to manage difficult situations with clients.
- Communication skills in both spoken and written Spanish and English (preferred).
- Ability to establish priorities and work on multiple tasks.
- Ability to work under pressure and meet deadlines.
- Customer service skills.
- Knowledge of rules and regulations applicable to money collection.
About Us: Popular is a leading financial institution in Puerto Rico with a strong presence in the United States, the Caribbean, and Latin America. We value our employees' diverse skills, experiences, and backgrounds and are committed to making our customers' dreams come true by offering financial solutions at each stage of their life.
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