Digital Operations Specialist

hace 4 semanas

Mayagüez, Mayagüez, Puerto Rico Express A tiempo completo
About the Role

We are seeking a highly skilled Digital Operations Specialist to join our team at Express. As a key member of our e-commerce operations team, you will be responsible for ensuring the seamless execution of product pricing and promotional updates, as well as the creation and management of web, email, and app content.

Key Responsibilities
  • Create and maintain all digital pricing and promotional activity, including men's and women's products, EFO, DM, coupon, and 3rd party programs.
  • Develop and maintain all digital product messaging activity, including clearance and final sale.
  • Set up special sale site category requests as required.
  • Own setup of all promotional exclusions, including 3rd party brands, associate discount, category exclusions, etc.
  • Continuously maintain digital product management platforms to ensure promotions are organized and easy to understand.
  • Coordinate with cross-functional teams to schedule and execute site launches, ensuring proper timing, cache clearance, validation, and notifications.
  • Regularly review digital platforms to verify functionality and ensure accurate display of pricing and promotions.
  • Test new promotional technology in lower environments.
  • Quickly troubleshoot and resolve issues to minimize impact on customer experience.
  • Manage and validate off-hour site flip activities.
  • Responsible for monitoring, coordinating, and maintenance of all launches for emails.
  • Build emails in Bluecore: match email design by building, editing, and sending email proofs.
  • Publish emails and work with email team on end-to-end testing, ensuring all links and legal disclaimers are consistent and accurate.
  • Set up email test and seed lists with email/CRM teams in Adobe Campaign.
  • Communicate cross-functionally on timing of projects and information needed to complete project.
  • Partner with Owned Channel Marketing to execute email structure & function.
  • Responsible for building email banner logic, while giving visibility to cross-functional teams for placement.
  • Partner with creative to optimize asset production & maintenance.
  • Assist in prioritizing, organizing, and archiving all assets.
  • Participate in weekly on-call rotations, when needed, supporting all areas of e-commerce from site maintenance and issue resolution to 24 hours on-call support.
Requirements
  • Bachelor's degree or equivalent experience.
  • 1-3 years of related work experience in e-commerce.
  • Proficient user of product management platforms, CMS experience, Photoshop, Microsoft Office including Excel, Outlook equivalent.
  • Understanding of web and email design principles.
  • Excellent project management, analytical, problem-solving, and verbal/written communication and organizational skills.
  • Highly motivated team player with a sense of ownership, a willingness to learn, and a strong desire to succeed.
  • Excellent strategic thinker.
  • Previous experience in a fast-paced, retail environment.
  • eCommerce apparel experience preferred.
What We Offer

We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.

Express is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to ****** and let us know the nature of your request and your contact information.

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