Digital Technician

About the Role

Liberty Latin America Communications, Inc. is seeking a skilled Digital Technician to join our team. As a Digital Technician, you will be responsible for initializing and maintaining open lines of communication to ensure exceptional customer satisfaction. You will utilize advanced skills to perform functions associated with the installation, integration, and maintenance of digital services and ancillary hardware and software.

Key Responsibilities

• Follow established safety practices and procedures.
• Responsible for the installation, maintenance, and repair of Edge and Core telecommunication systems.
• Install, repair, and perform routine and preventative maintenance on digital services and ancillary hardware and software in the outside plant and microwave environment.
• Perform placement of plugs, cross connect jumpers, drops, protectors, inside wire, network interface devices, and/or associated equipment.
• Perform work both inside and outside in connection with installation or repair of circuits.
• Install and/or repair complex premises equipment associated with the concentrator located in the central office.
• Perform tests to ensure that circuits meet requirements or to perform repair work.
• Interact with customers to verify that work to be done is as requested; evaluate customer needs; take action to satisfy customer and enhance the company's image.
• Read and interpret service orders, WORD documents, circuit diagrams, blueprints, and follow standard practices.
• Analyze and understand circuit schematics routes (DLR) and inform of any changes or modifications.
• Complete documentation and reports information for work performed as required.
• Use computer terminal associated with Operations Support Systems related to work operation.
• Use access terminal to communicate with on-line databases for testing, receiving, and closing job tasks, tracking inventory assets, and other computer tasks.
• Work with Engineering Team on Sites Decommissions and Microwave Audit as requested by FCC.
• Contact customers to confirm the installation date.
• Complete and provide Installations Confirmation Forms.
• Perform regularly scheduled weeknight or weekend cutovers and/or integrations.
• Follow MOPs procedures on maintenance windows to upgrade or change configuration in our Core / Edge as requested by Engineering.
• May assist in coordination, evaluation, and partnership with tech vendors, outside consultants, and internal resources.
• Identification of root cause, resolution, work surroundings, testing, and implementation of vendor/Network fixes or design changes.
• Responsible for giving to Liberty compliance with environmental laws and regulations applicable to its job function.
• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

Requirements

• Fully bilingual (Spanish and English) with written and verbal communication skills.
• Must possess a valid driver's license. Chauffer CAT4 License. May require ability to drive vehicle with manual gearshift.
• Must be able to travel in and outside of Puerto Rico.
• Must be available to work different shifts including nights, weekends, and holidays. Able to work on-call shifts as required.
• Outstanding analytical problem-solving skills with ability to work in a fast-paced environment.
• Excellent system diagnosis, troubleshooting, and problem resolution skills.
• Excellent collaboration and interpersonal skills.
• Knowledge of Residential and Commercial Telephony equipment, installation, and repairs.
• Ability to communicate effectively, politely, and efficiently with customers and peers.
• Knowledge of IP Telephony integration and troubleshooting.
• Shown knowledge of VoIP, Internet services, Ethernet, LAN/WAN, GPON, DWDM & TDM (DS0/DS1/DS3) protocols, outside plant deployment (copper, fiber optics, and wireless).

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking.