Customer Service Representative

hace 2 semanas


San Juan, San Juan, Puerto Rico Ion Bank A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Consultant I at Ion Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing transactions, and promoting bank products and services.

Key Responsibilities
  • Provide high-quality customer service to customers via video and telephone
  • Process customer transactions accurately and efficiently
  • Cross-sell bank products and services to customers
  • Assist customers with their financial transactions and resolve any issues that may arise
  • Verify customer information to ensure accurate processing and prevent misuse or intentional fraud
Requirements
  • High school diploma required
  • Minimum of one year teller experience or comparable combination of education and experience
  • Ability to operate personal teller, teller terminal, and other bank equipment
  • Excellent communication and customer service skills
  • Ability to multitask and complete tasks efficiently
Working Conditions

This is a full-time position with a schedule of Monday through Thursday, 8:30am-5pm, and Saturday, 8am-3pm. The ideal candidate will be able to work in a fast-paced environment and provide excellent customer service in a team-oriented setting.

Equal Opportunity Employer

Ion Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.



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