Medical Device Field Service Specialist

hace 4 días


San Juan, San Juan, Puerto Rico Olympus A tiempo completo

About the Job


As a Medical Device Field Service Specialist at Olympus, you will play a crucial role in servicing and maintaining our medical products, ensuring customer satisfaction and providing expert-level technical support. This is an exciting opportunity to join our team and contribute to making people's lives healthier, safer, and more fulfilling.



Responsibilities



  • Service and maintain all product lines for Olympus America medical products
  • Provide expert-level technical support to assigned equipment, ensuring high-quality service and customer satisfaction
  • Train customers on the basic operation and use of assigned products
  • Respond to customer inquiries and maintain a good customer service reputation by complying with regulatory requirements and company quality systems
  • Educate customers on product usage and troubleshoot issues, escalating unresolved problems to service management when necessary
  • Collaborate with territory Sales Representatives to provide comprehensive support and services to customers
  • Conduct new equipment installations, upgrades, post-installation testing, and troubleshooting for all assigned products
  • Develop strong relationships with customers, clinicians, and researchers, establishing and maintaining field contact with key accounts
  • Travel to customer facilities and onsite locations to provide technical support and resolve issues


Requirements



  • Associate degree in electronics, computer science, or a related technical discipline, or equivalent experience with medical devices and/or military technical experience
  • Minimum one to three years of experience as a Field Service Engineer or equivalent experience
  • Valid Driver's License required; ability to travel overnight (over 40%) and work flexible hours, including weekends
  • CompTIA Net+ or CompTIA A+ certification, or similar industry-recognized certification, preferred
  • Working knowledge of networking, hospital information systems, DICOM or PACS systems, video display and video routing systems, electromechanical/microprocessor-based products, and Microsoft Office tools, including Excel, Word, and PowerPoint


Benefits



  • Competitive salary range: $24.83 - $33.52 per hour, plus potential for annual bonus (subject to plan eligibility and other requirements)
  • Comprehensive medical, dental, and vision coverage effective on start date
  • 24/7 Employee Assistance Program
  • Free live and on-demand wellbeing programs
  • Generous paid vacation and sick time
  • Paid parental leave and adoption assistance (US only)
  • 12 paid holidays
  • On-site child daycare, café, fitness center (Center Valley, PA and Westborough, MA)


About Olympus


Olympus is a global medical technology company dedicated to making people's lives healthier, safer, and more fulfilling. We partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment. Our mission is to elevate the standard of care in targeted disease states and improve patient outcomes.


We are committed to building a diverse, inclusive, and authentic workplace, recognizing diversity in people, views, and lifestyle choices, and emphasizing the importance of inclusion and mutual respect. We strive to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.



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