Business Operations Specialist

hace 2 semanas


San Juan, San Juan, Puerto Rico Popular Bank A tiempo completo
Job Summary:

We are seeking a highly skilled Business Operations Specialist to join our team at Popular Bank. In this role, you will be responsible for administering, coordinating, and managing our call center applications to ensure sustained operational performance.

Key Responsibilities:

  • Work with business units to optimize the use of our call center applications.
  • Perform changes and updates to provide business units with the requirements and needs to ensure optimization of our operations.
  • Establish planning and execution of tests, and certification of application releases and changes.
  • Prepare requirements documents to improve operational processes and implement modifications to comply with regulations or new releases.

Requirements:

  • Collection Systems and/or Call Center Experience (2 years preferred) or equivalent.
  • Working as a System Administrator (3 years preferred) or equivalent.
  • Experience in Outbound & Inbound Configurations and access Routings.
  • Experience supporting multi-vendor technology solutions.


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