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At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Call Center Representative, you'll play a critical role in delivering exceptional customer service to our patients and clients.
Key Responsibilities:- Provide timely and accurate responses to customer inquiries regarding healthcare benefits and services.
- Resolve routine to moderately complex issues, escalating as needed to Team Lead and/or Supervisor.
- Apply effective communication techniques to ensure customer satisfaction and loyalty.
- Maintain accurate and timely documentation of all customer interactions.
- Meet established productivity, schedule adherence, and quality standards.
- 1+ years of call center experience.
- Experience in an office setting environment using the telephone and computer as primary instruments.
- Fully bilingual Spanish/English proficiency.
- Ability to work 40 hours/week during standard business operating hours, Monday-Friday, 8am-9:30pm AST.
- Experience within the healthcare industry.
- Knowledge of medical terminology.
- Proficiency with MS Office.
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
