Customer Service Representative

We offer a wide range of financial solutions to serve our communities. Our employees are dedicated to providing exceptional customer service at each stage of their life.

We value the diversity of skills, experiences, and backgrounds of our employees, which demonstrates our resilience and determination to innovate and support the communities we serve.

Receives and processes transactions, maintains records of money and negotiable instruments involved in financial dealings.

• Provides top-notch customer service by assisting clients with bank transactions such as receiving checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Explains and promotes products or services such as traveler's checks, money orders, and cashier's checks.
• Promotes cross-selling of our products and services.
• Accepts utility bills and loan payments.
• Completes all transactions according to banking regulations, including BSA/AML, and other corporate guidelines or procedures.

• Bachelor's degree or equivalent combination of education and experience.
• Two years of experience in customer services, sales, cash handling, or related experience.

• Able to stand for long periods of time.
• Physical effort: Able to lift up to 50 pounds bags of coins.
• Willingness to serve the client.
• Ability to identify client needs and provide solutions.
• Excellent interpersonal skills and ability to work in groups.
• Ability to manage difficult situations with clients.
• Communication skills in both spoken and written English and Spanish.
• Ability to establish priorities and work with multiple tasks at the same time.
• Ability to work under pressure and meet deadlines.
• Flexibility to work extended hours, holidays, and travel if necessary.
• Computer skills.