Workplace Experience Supervisor Senior

hace 2 semanas


Pájaros Barrio, Puerto Rico Cbre A tiempo completo

Job Summary:


CBRE is seeking a dedicated Workplace Experience Supervisor to oversee the delivery of workplace experience services. As a key member of our team, you will be responsible for supervising employees who provide world-class customer service to clients and visitors of a designated building.


Key Responsibilities:



  • Coordinate and manage the team's daily activities, including establishing work schedules, assigning tasks, and cross-training staff.
  • Maintain records of costs incurred by workplace team activities and review invoices as needed.
  • Respond to customer requests and complaints about the experience services department.
  • Approve client materials and ensure they align with brand guidelines.
  • Develop and maintain vendor partnerships to achieve cost-saving efforts.
  • Deliver a world-class orientation experience to new employees and establish new techniques to ensure the team meets its objectives.
  • Enforce safety standards with employees, clients, and vendors and assist in completing the Service Business Continuity plan.
  • Resolve complex problems and identify appropriate approaches to existing solutions.

Requirements:



  • High School Diploma or GED with 5+ years of job-related experience, or prior shift leader or supervisory experience.
  • In-depth understanding of processes, procedures, systems, and concepts within the job function and basic knowledge of related job functions.
  • Expert knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
  • Excellent organizational skills with a master-level inquisitive mindset.

Compensation:


The minimum salary for this position is $95,000 annually, and the maximum salary is $102,500 annually. Compensation will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.


Equal Employment Opportunity:


CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.


Accommodations:


CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance, please submit a request via email at ******** or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).


COVID-19 Health and Safety Protocols:


Some positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.


CBRE's Commitment:


CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans).



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