Service Desk Support Specialist

hace 5 días


San Juan, San Juan, Puerto Rico Nuc University - Corporate A tiempo completo
IT Support Specialist Job Description

The IT Support Specialist at Nuc University's Corporate is the primary point of contact for end-users seeking assistance with IT-related issues. This role requires strong communication skills, technical expertise, and problem-solving abilities to deliver exceptional customer service.

Job Responsibilities:
  • Determine, record, and resolve first-level problems and incidents efficiently.
  • Escalate complex issues to higher-level support teams when necessary to ensure prompt resolution.
  • Develop strong relationships with end-users to understand their needs and provide personalized support.
Qualifications:
  • Relevant degree in Computer Sciences or related field.
  • At least two years of experience in a similar position.
  • Fluency in both English and Spanish, oral and written.
  • Flexibility to work varied schedules as required.

Salary Estimate: $60,000 - $80,000 per year


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