Support Operations Associate

hace 2 días


San Juan, San Juan, Puerto Rico Nuc University - Corporate A tiempo completo

Nuc University - Corporate is a leading educational institution that values excellence and innovation in the field of IT services. We are currently seeking a highly skilled Support Operations Associate to join our team.

Job Summary

The Support Operations Associate will be responsible for providing first-level technical support to end-users, ensuring prompt resolution of incidents and problems related to NUC University supported products and services. This role requires strong analytical skills, attention to detail, and effective communication abilities to work collaboratively with cross-functional teams.

Key Responsibilities
  • Provide exceptional customer service by responding to user inquiries and resolving issues in a timely and efficient manner.
  • Utilize problem-solving skills to diagnose and troubleshoot technical issues, escalating complex cases to senior technicians as needed.
  • Develop and maintain a thorough understanding of HD Skill Levels 2 & 3, ensuring alignment with service standards and quality expectations.
  • Collaborate with other support teams to ensure seamless communication and coordination of incident management processes.
Requirements and Qualifications

To succeed in this role, you must have:

  • A Bachelor's Degree in Computer Sciences or a related field.
  • At least two (2) years of experience in a similar position, preferably in an IT support environment.
  • Proficiency in both English and Spanish, with excellent written and verbal communication skills.
  • A willingness to work flexible hours, including evenings and weekends as required.
Salary Information

The estimated annual salary for this position is $62,000-$72,000, depending on location and experience.

About Us

Nuc University - Corporate is committed to fostering a diverse and inclusive work environment that promotes equality and affirmative action for minorities, females, people with disabilities, and veterans. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best efforts.



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