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Customer Service Ambassador

hace 2 meses


San Juan, San Juan, Puerto Rico Sterling Engineering A tiempo completo

Key Responsibilities:

At Sterling Engineering, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for building strong relationships with our customers and internal sales teams. Your primary goal will be to resolve customer inquiries and process orders efficiently, providing proactive sales support and upselling additional services where possible. You will also be responsible for handling customer interactions via phone and in-person, coordinating service deliveries and installations, managing billing and payments, and addressing customer complaints and finding effective solutions.

Qualifications:

1+ years of customer service experience
Proficiency in Microsoft Office (Excel and Word)
Strong interpersonal and communication skills
Ability to learn new systems quickly