Transformation Leader

hace 6 días


San Juan, San Juan, Puerto Rico Transformco A tiempo completo
Job Overview

The Hardlines Zone Supervisor plays a pivotal role in driving business results and store culture on the sales floor zone. This dynamic leader is responsible for effective leadership and coaching in key areas, including expense management, merchandising, process execution, member experience, and customer service. Key responsibilities include analyzing sales volume, key driver, and profitability analyses, and performance; identifying and solving business problems; and providing a "WOW" member experience. The ideal candidate will spend more than 70% of their time driving results on the sales floor through effective merchandising, process execution, and selling behaviors.

Responsibilities
  • Drives and monitors store level margin drivers, such as solution selling, accessory attachment rate, inactive inventory, price change execution, and point of sale reductions. Partners with other Supervisors as needed to ensure smooth handoffs and partnership across teams.
  • Responsible for day-to-day execution on the sales floor, ensuring associates understand member experience, member interaction expectations, selling and merchandising responsibilities. Teaches and models expected behaviors that lead to the right member experience and selling performance. Analyzes team and associate-level metrics to drive continuous improvement opportunities with associates and other teams.
  • Facilitates execution of the business plan for the sales floor zone, providing fact-based, real-time feedback on the product life cycle, including assortment, pricing, inventory flow, marketing support, transition, and exit strategies.
  • Ensures the sales floor is visually appealing, effectively merchandised, and easy to shop. Ensures signing is correct on the sales floor and facilitates correction as needed. Adheres to National Presentation Standards and current monthly sales plans.
  • Works with associates and Operations teams to set up store-wide and event signing and take down, ensure appropriate stocking, pricing, rotation, and condition of merchandise, and complete seasonal resets, basic plan-o-grams, unit integrity, seasonal markdowns, and ad recaps on time.
Requirements
  • Knowledge of store merchandising, operations, and retail management practices and procedures.
  • Strong leadership and organizational skills.
  • Able to analyze information, identify root causes, and develop and implement approved solutions.
  • Effective oral and written communication skills to communicate with all levels of internal and external team members and customers.
  • Able to manage and coach team members, lead and influence cross-functional working groups, and achieve results.
  • Microsoft Office computer skills, including Word, Excel, and Outlook.
Preferred Qualifications
  • Experience in selecting, assessing, coaching, and developing associates, preferably in a retail environment.


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