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Tax Office Operations Manager

hace 2 meses

San Juan, San Juan, Puerto Rico H&R Block A tiempo completo
Job Title: Associate Team Leader

At H&R Block, we're looking for a motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction for the tax office, and serving as a point of contact for onsite escalated client service concerns.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of our Service Standards
  • Provide daily operations direction for the tax office, including scheduling and conflict resolution
  • Serve as a point of contact for onsite escalated client service concerns
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates

Requirements:

  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher

About H&R Block:

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block.