
Puerto Rico Boutique Hotels Front Office Representative
hace 16 horas
About Us
Puerto Rico Boutique Hotels is a collection of luxury hotels offering exceptional service and amenities to our guests. We are committed to providing a welcoming and comfortable environment for all visitors.
Job Description:
We are seeking a Night Time Guest Services Associate to join our front desk team. This role involves managing guest check-in and check-out, room assignments, and interacting with the housekeeping team. The ideal candidate will be a team player with excellent communication skills and a strong attention to detail.
Responsibilities:
- Guest check-in and check-out, including room assignments and key distribution
- Manage guest requests and resolve issues in a timely and professional manner
- Communicate effectively with the housekeeping team to ensure seamless room operations
- Answer questions about the area and provide recommendations to guests
- Handle complaints and concerns in a diplomatic and efficient way
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Proficient in MS Office and data entry
- Excellent communication and problem-solving skills
Working Conditions:
This position requires flexibility to work various shifts, including nights, weekends, and holidays. The ideal candidate will be able to adapt to changing situations and prioritize tasks effectively.
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