Tax Office Operations Manager

hace 2 semanas


San Juan, San Juan, Puerto Rico H&R Block A tiempo completo
About the Role

At H&R Block, we're looking for a highly skilled and motivated individual to join our team as an Associate Team Leader. As a key member of our retail store team, you'll play a crucial role in delivering exceptional client experiences and ensuring the smooth operation of our tax offices.

  • Key Responsibilities:
  • Support the Multi-Unit Team Leader in leading a team of tax office associates to consistently exceed client expectations.
  • Execute and hold associates accountable to Service Standards execution and client service experience.
  • Serve as a point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.
  • Lead daily activities to ensure associates are scheduled and work is completed according to deadlines.
About You

We're looking for someone with a strong customer-centric mindset, excellent communication skills, and the ability to work independently with minimal supervision. If you have prior experience working in customer service or a similar role, and are proficient in MS Office, we'd love to hear from you.

What We Offer

As an Associate Team Leader at H&R Block, you'll be part of a dynamic and supportive team that's committed to making a difference in our clients' lives. You'll enjoy a range of benefits, including flexible scheduling, competitive pay, and opportunities for growth and development.



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