Installation Coordinator Specialist

hace 1 mes


San Juan, San Juan, Puerto Rico Liberty Latin America Communications, Inc. A tiempo completo
About the Role

We are seeking a highly organized and detail-oriented Installation Coordinator Specialist to join our team at Liberty Latin America Communications, Inc.

This is an exciting opportunity for a skilled professional to coordinate installation-related activities, ensuring customer satisfaction and happiness. The successful candidate will be responsible for maintaining an efficient installation schedule, reducing next-day reschedules, and supporting installations.

Key Responsibilities
  • Schedule and reschedule service and installation calls for customers and prepare quota points in CSG system.
  • Work with categories and management areas in all the system.
  • Print and distribute contractor's installation routes and perform QC calls to customers.
  • Effectively communicate installation schedule with other departments, working closely with Sales, Customer Service, and Dispatch Department.
  • Analyze installation/service needs and specifications to determine the requirements for installers and service technicians, product, equipment, and tools.
  • Collaborate with residential/commercial sales departments to fulfill special sales events.
  • Maintain logs, reports, and other information on customer installations every single day.
  • Complete complaint cards and contact customers to ascertain happiness.
Requirements

To succeed in this role, you will need:

  • A High School diploma; Associate degree preferred.
  • One-to-two-year experience in clerical, customer service, radio dispatch, or CATV technical field operation.
  • Bilingual (English and Spanish).
  • Knowledge of dispatch procedures, CSG ACSR, some knowledge on cable TV, and in city and map reading.
  • Able to handle and solve difficult customer inquiries and complaints.
  • Strive to work different shifts, including evening and weekends' hours.
  • Able to work and execute several tasks at a time.
  • Working knowledge of CSG codes and order creation.
  • Intermediate to Advanced Word, Excel, and data entry skills.
  • Strong attention to detail and numerical accuracy.
Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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