Corporate Wellness Coordinator Specialist
hace 2 días
We are seeking a highly motivated Corporate Wellness Coordinator Specialist to join our team at NFP. This individual will be responsible for managing client service requests, designing and executing wellness plans, and serving as a liaison between the company, clients, and vendors.
Key Responsibilities:- Expedite the resolution of client's issues regarding benefits, coverage, eligibility, and pre-authorizations, pre-certifications, and reimbursement requests.
- Design and present annual wellness plans to the management team of assigned clients for approval.
- Provide electronic copies of meeting minutes to clients within 24 hours of a meeting.
- In coordination with insurance company resources and clients' internal resources, plan, communicate, and support health fairs, clinics, employee talks, and other wellness-related events included in the wellness plan.
- Coordinate resources for clinics, health fairs, information tables, and employee orientations, including inviting and confirming resources in advance and re-confirming resources and materials 24 hours prior to each event.
- Submit promotional communications two weeks prior to any event for client approval and follow up with final versions at least one week prior to the event.
- Provide follow-ups to clients regarding wellness events to ensure materials are ready and available, clients know which resources will attend, and that clients meet minimum requirements for a particular clinic or event.
- Handle service requests from clients (tickets) within two hours for all requests received prior to 3:00 pm or during the first two hours of the next day for requests received after 3:00 pm the prior afternoon.
- Communicate and document results of service requests to clients through the SysAid tool provided, as well as by telephone for urgent eligibility or pharmacy issues.
- Maintain a ticket resolution rate of 91% of SLAs during regular season and 85% during Open Enrollment.
- Create and submit wellness communications as assigned by the supervisor.
- Print customer communications, pack supplies for client events, including open enrollment sessions, and print/bind presentations as assigned by the supervisor.
- Bachelor's degree in a related field or equivalent experience.
- Minimum 2 years of experience in a related field.
- Excellent communication and problem-solving skills.
- Able to work independently and as part of a team.
The estimated salary for this position is $65,000 - $80,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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