Customer Service Operations Supervisor

hace 2 semanas


San Juan, San Juan, Puerto Rico Privada A tiempo completo

Privada is seeking a seasoned Customer Service Operations Supervisor to oversee the daily operations of our call center team. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences through effective management of our call center agents.

The ideal candidate will have a strong background in customer service and a proven ability to lead and motivate teams. They will possess excellent communication and problem-solving skills, as well as the ability to remain calm under pressure.

This role offers a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for analyzing KPIs and implementing changes to improve quality of results. You will also provide product/service information to customers and support the hiring and onboarding process of new employees.

Your responsibilities will include:

  • Managing and motivating a team of call center agents
  • Overseeing daily operations of the call center
  • Analyzing KPIs and identifying areas for improvement
  • Providing coaching, training, and feedback to employees

We are looking for a motivated and organized individual with a passion for delivering exceptional customer experiences. If you have prior experience in a supervisory or customer-facing role and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.



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