Customer Service Representative

hace 2 semanas


San Juan, San Juan, Puerto Rico Optum A tiempo completo

Overview

At Optum, we strive to deliver care and support to millions of people worldwide. Our team is committed to helping individuals live healthier lives by connecting them with the resources they need.

Job Description

We are seeking a highly skilled Customer Service Representative to join our team in San Juan, PR. As a representative, you will be responsible for scheduling home visits with physicians or nurse practitioners, answering inbound calls from members, and ensuring accurate appointment scheduling.

Responsibilities:

  • Schedule home visits with physicians or nurse practitioners
  • Answer inbound calls from members and provide assistance
  • Ensure accurate appointment scheduling and resolve any issues or concerns
  • Work in a high-volume customer service environment, handling multiple calls simultaneously

Requirements:

  • 1+ years of call center or customer service experience
  • Ability to maintain confidentiality and adhere to HIPAA requirements
  • Proficiency in computer systems and web applications
  • Bilingual Spanish/English proficiency

Benefits:

As an Optum employee, you will enjoy a range of benefits, including comprehensive training and development opportunities, flexible work arrangements, and a supportive team environment.



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