Clinical Support Specialist

hace 3 días


San Juan, San Juan, Puerto Rico Optum A tiempo completo

Optum, a global organization delivering care and services, requires a Clinical Support Specialist to assist healthcare professionals with various tasks. As part of our team, you will play a vital role in improving health outcomes by connecting people with the care and resources they need.

This position involves:

  • Providing live chat support to HCPs, addressing their queries on credentialing, contracting, products, and EFT issues.
  • Educating providers on topics like initial credentialing, re-credentialing, contract management, demographic data, and provider portal navigation.
  • Delivering information and answering questions in a positive manner to build solid relationships with providers and their staff.
  • Completing documentation to track provider issues and report trends.

As a Clinical Support Specialist, you will require fluency in computer navigation and excellent communication skills to engage with callers confidently and compassionately.

We are an equal opportunity employer and welcome candidates from diverse backgrounds. Our training program will equip you with knowledge of various products, plans, and benefits available to members.



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