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Front Desk Manager

hace 1 mes

Sabana Llana Sur Barrio, Puerto Rico Park Dist Of Highland Park A tiempo completo
Job Details

Level: Entry

Job Location: Highland Park Golf Learning Center - Highland Park, IL

Position Type: Part Time

Salary Range: $18.50 - $22.00 Hourly

Job Summary: We are seeking a highly motivated and organized Front Desk Manager to provide exceptional service to our customers, members, and guests. The successful candidate will be responsible for upholding the facility's operating standards and maintaining a positive attitude at all times.

Key Responsibilities:

  • Provide excellent customer service to all customers and staff
  • Be knowledgeable to answer questions regarding mini golf course details
  • Establish and maintain relationships with vendors and venues
  • Plan event details and aspects, including mini golf outings and special events
  • Manage events and address potential problems that may arise
  • Maintain a working knowledge of the needs of a wide variety of events
  • Procure new clients for outings and events
  • Create reliable financial reports and collect payments on time
  • Remain under budget with all costs
  • Administer POS system, including sales, inventory and rounds reports
  • Maintain accurate and up-to-date information
  • Perform cash handling and maintain accurate financial records
  • Complete daily sales reports and bank deposits
  • Be familiar with other PDHP programs and services
  • Ability to accept registration in PDHP software
  • Responsible to the Program and Service Manager for assisting with the training and scheduling of the front desk staff
  • Ability to assign/communicate weekly schedules and club activities to all front desk staff
  • Receive and route incoming calls
  • Perform routine office support functions and maintain appearance and cleanliness of facility
  • Assist with security of building
  • Assist with operations at Highland Park Golf Learning Center / Highland Park Fieldhouse during offseason, if needed
  • Perform other Park District related duties as assigned, including special projects

Supervisory Responsibilities: The Front Desk Manager will assist the Program and Service Manager by indirectly supervising seasonal employees, which are needed to operate the golf clubhouse.

Qualifications:

  • High school diploma or equivalent and at least two years of relevant experience at a golf course/club
  • Experience with event planning and coordination is preferred
  • Must have knowledge and understanding of the game of golf
  • Excellent written and verbal communication skills, as well as strong organizational skills required
  • Must possess a willingness and ability to exhibit a professional and polite appearance at all times
  • Ability to take initiative and prioritize tasks required

Classification: Part-time, non-exempt

Wage Range: $18.50 - $22.00 / DOQ

Benefits: Registration discounts for District Programs

The Park District of Highland Park is an Equal Opportunity Employer.