Customer Service Representative
hace 2 semanas
At Popular, we pride ourselves on offering a wide array of financial services and solutions to serve our communities in Puerto Rico, the United States, and the Virgin Islands. Our dedication to making our customers' dreams come true is at the heart of everything we do.
Salary and BenefitsThe estimated annual salary for this position is approximately $35,000-$45,000, depending on experience and qualifications. As an employee of Popular, you will be entitled to competitive benefits, including health insurance, retirement plans, and paid time off.
Job DescriptionThis part-time role involves providing exceptional customer service by assisting clients with their bank transactions, such as receiving checks and cash for deposit, verifying amounts, and examining checks for endorsements. You will also be responsible for promoting cross-selling of our products and services, accepting utility bills and loan payments, and completing all transactions according to banking regulations.
Essential Duties and Responsibilities:- Provides exceptional customer service by assisting clients with their bank transactions.
- Promotes cross-selling of our products and services.
- Accepts utility bills and loan payments.
- Completes all transactions according to banking regulations.
To succeed in this role, you will need:
- 24 college-level credits approved.
- Two years of experience in customer service, sales, cash handling, or related experience.
- Ability to stand for long periods of time.
- Physical effort: Able to lift up to 50 pounds of bags of coins.
- Excellent interpersonal skills and ability to work in groups.
- Ability to manage difficult situations with clients.
- Communication skills in both spoken and written English and Spanish.
- Ability to establish priorities and work with multiple tasks at the same time.
- Flexibility to work extended hours, holidays, and travel if necessary.
- Computer skills.
We are looking for a motivated individual who shares our passion for delivering exceptional customer service and building strong relationships with our clients. If you have a passion for people, are willing to learn and grow with us, and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
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