Senior Configuration Specialist

hace 3 semanas


Río Cañas Barrio, Puerto Rico Evisit A tiempo completo
About the Job

eVisit, a leading telemedicine software company, is seeking a skilled Business Analyst to join our team. In this role, you will be responsible for understanding customer telemedicine workflow requirements and translating them into technical configurations within our platform.

As a Business Analyst, you will work closely with our customer-facing project implementation team to ensure the success of our hospital and healthcare system clients. You will maintain a comprehensive understanding of our system features and capabilities to provide effective support to our implementation teams.

This is a highly collaborative role that requires strong problem-solving and analytical skills. You will work with a unique team of talented individuals who share your passion for technology and its potential to positively impact healthcare.

Key Responsibilities:

  • Maintain a comprehensive understanding of the system features and capabilities
  • Configure the eVisit system to drive customer outcomes
  • Adhere to user experience guidelines to ensure configurations are simple and effective
  • Communicate anticipated project risks to the project manager
  • Act as a subject matter expert for technical business areas
  • Track incoming requests and issue resolution through productivity monitoring tools

Requirements:

  • Bachelor's degree or equivalent practical experience
  • 2+ years in a technical, customer-facing role
  • SaaS experience preferred
  • Excellent communication skills
  • Demonstrated ability to create and maintain technical documentation
  • Strong problem-solving and analytical skills

Benefits:

  • Competitive salary
  • Great benefits package including medical, dental, vision, HSA & FSA plans
  • 401(k) plan
  • Generous PTO plan, plus 12 paid national holidays
  • Fun, collaborative environment


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