Senior Configuration Specialist
hace 3 semanas
eVisit, a leading telemedicine software company, is seeking a skilled Business Analyst to join our team. In this role, you will be responsible for understanding customer telemedicine workflow requirements and translating them into technical configurations within our platform.
As a Business Analyst, you will work closely with our customer-facing project implementation team to ensure the success of our hospital and healthcare system clients. You will maintain a comprehensive understanding of our system features and capabilities to provide effective support to our implementation teams.
This is a highly collaborative role that requires strong problem-solving and analytical skills. You will work with a unique team of talented individuals who share your passion for technology and its potential to positively impact healthcare.
Key Responsibilities:
- Maintain a comprehensive understanding of the system features and capabilities
- Configure the eVisit system to drive customer outcomes
- Adhere to user experience guidelines to ensure configurations are simple and effective
- Communicate anticipated project risks to the project manager
- Act as a subject matter expert for technical business areas
- Track incoming requests and issue resolution through productivity monitoring tools
Requirements:
- Bachelor's degree or equivalent practical experience
- 2+ years in a technical, customer-facing role
- SaaS experience preferred
- Excellent communication skills
- Demonstrated ability to create and maintain technical documentation
- Strong problem-solving and analytical skills
Benefits:
- Competitive salary
- Great benefits package including medical, dental, vision, HSA & FSA plans
- 401(k) plan
- Generous PTO plan, plus 12 paid national holidays
- Fun, collaborative environment
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