Oriental Bank Customer Experience Specialist

hace 5 días


Bayamón, Bayamón, Puerto Rico Oriental A tiempo completo

Job Title: Oriental Bank Customer Experience Specialist

About the Role

We are seeking a highly skilled and experienced Customer Experience Specialist to join our team at Oriental Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Deliver outstanding customer service through prompt handling of all teller functions.
  • Perform regular transactions through electronic interactions in compliance with bank policies and procedures.
  • Provide solutions to customer inquiries and maintain excellent customer relations.
  • Work independently to resolve issues and effectively use knowledge of operating and security procedures.
  • Multitask by working with multiple software programs concurrently to complete transactions.
  • Identify cross-selling opportunities and sell new or additional products that meet customers' needs.
  • Perform end-of-day balancing according to procedures.
  • Adhere to security, audit, and compliance requirements.
Requirements:
  • Associate or bachelor's degree in business administration or related field required.
  • One year of customer service, call center, or sales experience required.
  • Excellent customer service, interpersonal, problem-solving, and documentation skills required.
  • Good telephone etiquette, listening, and communication skills required.
  • Bilingual, English and Spanish required.
  • Availability to work any day of the week based on established hours of operations plus flexibility to work overtime is required.
Compensation and Benefits:

The estimated salary for this role is $45,000 - $65,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including health insurance, retirement plan, and paid time off.

About Us

Oriental Bank is a leading financial institution committed to delivering exceptional customer service and supporting the growth of our communities. We pride ourselves on our values of integrity, respect, and excellence and are dedicated to creating a positive impact in the lives of our customers and employees.



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