Customer Service Representative

hace 3 semanas


Bayamón, Bayamón, Puerto Rico Oriental A tiempo completo

Customer Service Representative

Are you passionate about delivering exceptional customer experiences? We have an exciting opportunity for a Customer Service Representative to join our team at Oriental. As a key member of our customer service team, you will be responsible for providing prompt, courteous, and efficient service to our customers, ensuring a best-in-class experience and building loyalty.

Key Responsibilities:

  • Deliver a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs.
  • Educate customers on digital channel solutions and self-service applications available for their accounts.
  • Receive and channel a variety of customer inquiries through our call center to provide service, support, and expert advice regarding our products.
  • Ensure and promote that all transactions and inquiries are managed within our compliance and regulatory standards.
  • Promote and provide information on the bank's products, services, and channels, identifying cross-selling opportunities and referring customers to the appropriate sales team member.
  • Document calls and service inquiries in existing bank systems and applications.
  • Escalate and refer customer matters to next-level management or appropriate operational areas.

Requirements:

  • Associate or Bachelor's degree in Business Administration or related field required.
  • One (1) year of customer service, call center, or sales experience required. Retail environment preferred.
  • Excellent customer service, interpersonal, problem-solving, and documentation skills required.
  • Good telephone etiquette, listening, and communication skills required.
  • Bilingual (English and Spanish) required.


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