Customer Service Representative
hace 3 semanas
Customer Service Representative
Are you passionate about delivering exceptional customer experiences? We have an exciting opportunity for a Customer Service Representative to join our team at Oriental. As a key member of our customer service team, you will be responsible for providing prompt, courteous, and efficient service to our customers, ensuring a best-in-class experience and building loyalty.
Key Responsibilities:
- Deliver a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs.
- Educate customers on digital channel solutions and self-service applications available for their accounts.
- Receive and channel a variety of customer inquiries through our call center to provide service, support, and expert advice regarding our products.
- Ensure and promote that all transactions and inquiries are managed within our compliance and regulatory standards.
- Promote and provide information on the bank's products, services, and channels, identifying cross-selling opportunities and referring customers to the appropriate sales team member.
- Document calls and service inquiries in existing bank systems and applications.
- Escalate and refer customer matters to next-level management or appropriate operational areas.
Requirements:
- Associate or Bachelor's degree in Business Administration or related field required.
- One (1) year of customer service, call center, or sales experience required. Retail environment preferred.
- Excellent customer service, interpersonal, problem-solving, and documentation skills required.
- Good telephone etiquette, listening, and communication skills required.
- Bilingual (English and Spanish) required.
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