Front Desk Representative

hace 4 semanas


Frailes Barrio, Puerto Rico Marriott San Ramon A tiempo completo
About Us

San Ramon Marriott is a premier hotel destination, offering an exceptional guest experience in the heart of the urban oasis. Our team is passionate about delivering exceptional service, and we're seeking a skilled Front Desk Agent to join our team.

Job Summary

We're looking for a highly organized and customer-focused individual to provide exceptional guest service at our front desk. As a Front Desk Agent, you will be responsible for greeting guests, handling reservations, and ensuring a seamless check-in and check-out process.

Responsibilities
  • Greet guests with a warm and welcoming smile, using positive and clear communication to ensure a great first impression.
  • Manage guest reservations, including inputting and retrieving information from our computer system.
  • Provide accurate information about hotel amenities, services, and local attractions.
  • Process payments, handle cash, and balance the house bank.
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Work collaboratively with the front office team to ensure seamless operations.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • 2 years of Front Desk Agent experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
Benefits

HEI Hotels and Resorts offers a comprehensive benefits package, including competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, and a 401(k) savings plan with matching funds. We also offer pet insurance through the ASPCA and discounts through our 'YouDecide' and Hotel Room Discount programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional guest service and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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