Service Manager

hace 4 meses


Carolina, Puerto Rico Texas Roadhouse A tiempo completo
Love your job at Texas Roadhouse Join our family and take pride in your work Texas Roadhouse is looking for a legendary Service Manager. As a Service Manager, you would oversee all Front of House operations, make sure Legendary Food and Legendary Service is delivered to our guests, and manage all Front of House employees on a daily basis. If you have a passion for people and providing a legendary guest experience, apply to be a Service Manager at Texas Roadhouse today
 
As a Service Manager, your responsibilities would include:
  • Driving sales, steps of service, and guest satisfaction
  • In conjunction with all Management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
  • Providing or directing all Front of House training
  • Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
  • Managing liquor orders and controlling liquor costs
  • Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
  • Assisting with the development of all Key Hourly employees, Assistant Managers, and Hourly employees by providing daily feedback on performance during one-on-ones
  • Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
  • Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
  • Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
  • Understanding, managing, and practicing safe food handling procedures
POSITION QUALIFICATIONS
Competency Statement(s)


  • Accountability - Ability to accept responsibility and account for his/her actions
  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Communication, Written - Ability to communicate in writing clearly and concisely
  • Ethical - Ability to demonstrate, conduct, and conform to a set of values and accepted standards
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations 

Education: High School Graduate or General Education Degree (GED)
 
Experience:  2 years or more as a SM or Assistant SM in a full-service restaurant concept.
 
Computer Skills:  Word, Excel
 
Other Skills:

  • The ability to multi-task 
  • Outgoing and personable a plus
  • Good organizational skills
  • Effective communicator
  • Interpersonal and Supervisory skills
Benefits:

  • Medical plan that includes Dental and Vision Insurance
  • Paid Vacation
  • 100% Paid Maternity Leave
  • Short-Term and Long-Term Disability
  • Paid Sick Days
  • 401(k) Retirement Plan
  • Many opportunities to support your community
  • Annual holiday bonus 


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