Mortgage Loan Servicing Coordinator
hace 2 meses
ABOUT ONETRUST HOME LOANS
If you are looking for an organization that has established an outstanding reputation for quality products and services and where you are an important member of a professional team, then OneTrust Home Loans may be for you. We are recognized as a Fortune 5000 company offering conventional, FHA, VA, USDA, and jumbo financing, while boasting portfolio, construction, and structure finance lending divisions. Our focus on utilizing the latest technology to streamline the home loan process has made us a leader in our space. We really listen to our clients in order to anticipate their home financing goals and dreams. We're mortgage educators and financing strategists, providing detailed information and sound advice on mortgage options and industry trends. We focus our energies on a transparent and open communication loan process to close loans quickly.
If our employees are successful, we are successful. Our goal is to provide them with the most current competitive tools and information possible. Employees and management listen, engage, and provide honest feedback to each other. Those who make outstanding contributions are recognized for their outstanding customer service and are eligible for key programs. In order to hire and retain employees who share our values of integrity, transparency, innovation, and greatness, we offer attractive employment packages, work-life balance, a wide range of training opportunities, and an innovative and exciting business culture. Service is everything
Position Summary
Completes all tasks associated with mortgage servicing. Provide exceptional customer service to internal and external customers. Oversees the loan servicing function to ensure efficient collections, escrow, and cashiering operations.
Essential Duties and Responsibilities.
- Answer and service borrower's calls and email inquiries in a professional, timely and efficient
manner. - Provides primary phone support through the Loan Servicing call center including incoming and
outgoing follow up communications. - Makes outgoing calls to customers to assess reasons for default and make satisfactory
arrangements to bring accounts back into a current standing. - Verify customers' understanding of the servicing of their loan and clarify/provide additional
information as needed to answer questions and concerns. Escalate calls when needed. - Responsible for the research and resolution of loan level issues for both internal and external
customers. - Provides assistance with new loan on-boarding and verification of new loan data.
- Provides assistance with mailing letters, forms, or other customer contact
- Manage servicing construction loan functions such as - Loan modification extension/conversion,
Loan term reconciliation, IRA payment, Draws, Escrow management etc. - Responsible for sub-servicer oversight
- Responsible for Payment posting interim service and sub-servicer loans
- Maintain knowledge base of current practices, procedures, and policies for each department within
loan servicing - Maintains and files electronic information to customer accounts with proper noting and
documentation. - Comply with all CFPB regulations, as well as state and federal and follow/adhere to all policies and
procedures within appropriate timeframes. - Successfully complete annual mandatory training requirements and department specific training,
as defined by management. - Provides back up for other Loan Servicing functions.
The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job.
Education and Experience
- 2+ years of mortgage loan servicing experience.
- 2+ years of mortgage experience.
- Ability to maintain current knowledge of all federal and state laws and regulations, along with the Bank's policies and procedures.
- Excellent customer service skills.
- Demonstrated computer skills in word processing, spreadsheet, and electronic mail software.
- Strong communication and interpersonal skills, and a high level of professional integrity.
- Maintains a positive, helpful, constructive attitude and work relationship with co-workers and supervisor.
- Strong time management and organizational skills in a dynamic, constantly changing environment.
- Attention to detail and quality focused.
- Ability to read, follow and interpret instructions, regulations, and policies.
- Fully bilingual.
-
Mortgage Loan Analyst
hace 3 semanas
San Juan, San Juan, Puerto Rico Oriental A tiempo completoMortgage Loan AnalystThe Mortgage Loan Analyst will be responsible for reviewing mortgage loan files and ensuring compliance with regulatory requirements. This role will work closely with the servicing team to identify and resolve any issues that may arise during the loan review process.Key Responsibilities:Perform monthly and quarterly reviews of loan files...
-
Mortgage Loan Processor Trainee
hace 2 días
San Juan, San Juan, Puerto Rico Equity Mortgage A tiempo completoResidential Mortgage Loan Processing SpecialistWe are seeking a highly skilled Mortgage Loan Processor Trainee to join our team at Equity Mortgage. As a Residential Mortgage Loan Processing Specialist, you will be responsible for processing mortgage loans from application to closing, ensuring timely and efficient service to our clients.Key...
-
Mortgage Loan Processor Trainee
hace 3 días
San Juan, San Juan, Puerto Rico Equity Mortgage A tiempo completoJob Summary:Equity Mortgage is seeking a highly skilled Mortgage Loan Processor Trainee to join our team. As a Mortgage Loan Processor Trainee, you will be responsible for processing residential mortgage loans, ensuring compliance with FHA, VA, and Fannie Mae guidelines. Key Responsibilities: Process mortgage loan applications, verifying information and...
-
Mortgage Loan Analyst
hace 3 semanas
San Juan, San Juan, Puerto Rico Oriental A tiempo completoMortgage Loan Analyst Job DescriptionThe Mortgage Loan Analyst, Credit Servicing, plays a crucial role in ensuring the quality and compliance of mortgage units with our QC program guidelines. This position is responsible for reviewing loan file documentation, identifying exceptions, and ensuring that all mortgage units meet the required standards.Key...
-
Mortgage Loan Review Specialist
hace 2 semanas
San Juan, San Juan, Puerto Rico Oriental A tiempo completoMortgage Loan Review SpecialistThe Mortgage Loan Review Specialist at Oriental will be responsible for reviewing mortgage loan files to ensure compliance with regulatory requirements and investors' guidelines. This role will involve analyzing loan documentation, identifying exceptions, and implementing corrective actions to maintain quality and...
-
Analyst, Credit Servicing
hace 4 meses
San Juan, Puerto Rico Oriental A tiempo completoThe Analyst, Credit Servicing (QC / Regulatory) reviews the mortgage loan files and executes the revision of the documentation within the established timeline ascertaining that the documents are in accordance with the originated/closed and servicing, mortgage loan category and following the investors’ requirements by using the applicable checklist (FHA,...
-
Mortgage Loan Officer
hace 2 días
San Juan, San Juan, Puerto Rico F1 Technical Solutions A tiempo completoF1 Technical Solutions is partnering with a mortgage servicer to help grow their loan officer team. This hybrid role includes 2 days onsite and 3 days remote, offering a base compensation package along with competitive benefits and incentives. The position summary highlights the key responsibilities, emphasizing the need for a mortgage loan officer who can...
-
Senior Mortgage Consultant
hace 3 días
San Juan, San Juan, Puerto Rico Mortgage Calculator Company Llc A tiempo completoWe are seeking highly skilled individuals to fill a remote loan officer position for a well-established mortgage company. As a mortgage professional, you will be responsible for originating and processing mortgage loans, ensuring compliance with regulatory requirements and providing exceptional customer service.Our company provides a comprehensive training...
-
Mortgage Lending Specialist
hace 3 días
San Juan, San Juan, Puerto Rico Mortgage Calculator Company Llc A tiempo completoUnlock Your Potential in Mortgage LendingAre you looking for a challenging and rewarding career in mortgage lending? Look no further than The Mortgage Calculator Company LLC. As a Junior Loan Officer, you will have the opportunity to work with a dynamic team to help individuals achieve their dream of homeownership.What We Offer:A comprehensive training...
-
Mortgage Operations Specialist
hace 3 días
San Juan, San Juan, Puerto Rico Oriental A tiempo completoMortgage Operations SpecialistWe are seeking a skilled Mortgage Operations Specialist to join our team at Oriental. The ideal candidate will have a strong analytical background and excellent communication skills to effectively review mortgage loan files and ensure compliance with regulatory requirements.Main Responsibilities: * Perform regular reviews of...
-
Mortgage Servicing Representative
hace 3 días
San Juan, San Juan, Puerto Rico Popular A tiempo completoAbout the RoleWe are seeking a skilled Mortgage Servicing Representative to join our team at Popular. In this role, you will be responsible for locating and notifying customers with delinquent accounts and attempting to secure payment.Key ResponsibilitiesContacts customers by phone to encourage and secure payment of delinquent accounts.Dialogues with...
-
Mortgage Loan Officer
hace 3 días
San Juan, San Juan, Puerto Rico F1 Technical Solutions A tiempo completoF1 Technical Solutions is partnering with a Mortgage Servicer to support the growth of their Loan Officer team. This role combines on-site and remote work, offering a base compensation package along with competitive benefits and incentives. Key responsibilities include:Key Responsibilities:Collaborate with the Mortgage Servicer to achieve business...
-
Mortgage Audit and Risk Assessment Manager
hace 2 semanas
San Juan, San Juan, Puerto Rico First BanCorp A tiempo completoMortgage Audit and Risk Assessment Manager Job SummaryThe Mortgage Unit Audit and Risk Assessment Manager is responsible for overseeing all business audits and reviews. This role serves as a liaison with regulators, internal and external auditors, and investigates and answers audit findings. The manager evaluates exceptions to identify trends that need...
-
Mortgage Account Executive
hace 3 semanas
San Juan, San Juan, Puerto Rico First BanCorp A tiempo completoMortgage Account ExecutiveAt FirstBank PR, we are seeking a highly motivated and experienced Mortgage Account Executive to join our team in Caguas Center. As a Mortgage Account Executive, you will be responsible for providing exceptional customer service and support to our clients, while also driving sales and revenue growth.Key Responsibilities:Develop and...
-
Loan Sales Representative
hace 3 semanas
San Juan, Puerto Rico World Business Lenders, LLC A tiempo completoAbout World Business Lenders (www.wbl.com)World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.WBL is a U.S.-based company with a 100% remote workforce.This is a...
-
Commercial Loan Originator
hace 3 días
San Juan, San Juan, Puerto Rico World Business Lenders, Llc A tiempo completoAbout World Business Lenders, LLCWorld Business Lenders, LLC is a U.S.-based company providing short-term real estate collateralized commercial loans to small and medium-sized businesses throughout the United States. Our 100% remote workforce enables us to offer flexible working hours, with a standard schedule of 9:00am-6:00pm Eastern Time, Monday through...
-
Operations Analyst
hace 1 semana
San Juan, Puerto Rico Americas Leading Finance LLC A tiempo completo· Provide effective back up of the Senior Servicing and Operations Manager in the administration and user support of the company’s core systems.· Responsible of documenting the configuration, testing and implementation of fixes and new functionalities of the company’s core systems.· Answering technical...
-
Loan Sales Representative
hace 4 semanas
San Juan, Puerto Rico World Business Lenders, LLC A tiempo completoAbout World Business Lenders (www.wbl.com)World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.WBL is a U.S.-based company with a 100% remote workforce.This is a...
-
Business Systems Analyst Position
hace 3 días
San Juan, San Juan, Puerto Rico Consumers Credit Union A tiempo completoKey Responsibilities:• Provide technical assistance to staff and vendors on submitted tickets related to Encompass,our new mortgage loan origination system.• Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality withappropriate business partners to assess implementation.• Assist in system...
-
Document Analyst
hace 2 semanas
San Juan, San Juan, Puerto Rico Popular Bank A tiempo completoJob SummaryPopular Bank is seeking a highly skilled Document Analyst to join our team in the Collateral Vault Department. As a key member of our team, you will be responsible for providing administrative and general support duties, including reporting, data entry, operations compliance, records research, collateral analysis, and loan servicing related...