Mortgage Servicing Representative

hace 2 semanas


San Juan, San Juan, Puerto Rico Popular A tiempo completo
About the Role

We are seeking a skilled Mortgage Servicing Representative to join our team at Popular. In this role, you will be responsible for locating and notifying customers with delinquent accounts and attempting to secure payment.

Key Responsibilities
  1. Contacts customers by phone to encourage and secure payment of delinquent accounts.
  2. Dialogues with customers by telephone to determine the reason for overdue payment and reviews the terms of sales, service, or credit contracts.
  3. Provides orientation to customers concerning payment alternatives, debt restructuring, and obtaining a payment promise.
  4. Follows up on payment promises and receives payments, posting the amount paid to the customer account.
  5. Records information about the financial status of customers, updates demographic information, and the status of collection efforts.
  6. Traces customers to new addresses by inquiring at the post office and other locations.
Requirements
  • Bachelor's degree credits approved (24-60)
  • At least one year of related experience in collections or customer service
  • Excellent interpersonal skills and ability to work in groups
  • Ability to manage difficult situations with clients
  • Communication skills in both spoken and written Spanish and English
  • Ability to establish priorities and work on multiple tasks at the same time
  • Ability to work under pressure and meet deadlines
  • Customer service skills
  • Knowledge of rules and regulations applicable to the collection of money
  • Ability to influence others, reach agreements, and handle difficult situations with clients


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