Operations Analyst

hace 2 meses


San Juan, Puerto Rico Americas Leading Finance LLC A tiempo completo

·         Provide effective back up of the Senior Servicing and Operations Manager in the administration and user support of the company’s core systems.

·         Responsible of documenting the configuration, testing and implementation of fixes and new functionalities of the company’s core systems.

·         Answering technical queries and assisting users.

·         Troubleshooting any reported problems and notifying the core system’s technical team of issues.

·         Follow up with core system’s technical team for the timely implementation of fixes of issues identified in the company’s core systems.

·         Configuring, adding, and deleting file systems.

·         Assist in the preparation and validation of the Metro2 file.

·         Maintain loan system data integrity to accurately reflect loan file contents, as well as ensure accurate management reporting.

·         Make recommendations to improve the business performance of the established procedures within the Loan Servicing and Operations Department.

·         Responsible for the documentation and testing of new procedures within the Loan Servicing and Operations Department.

·         Any other required task within the Operations, Loan Servicing and IT Departments.

Requirements

·         Bachelor’s degree in Project Management with experience in system implementations or Computer Science with experience in project management.

·         Demonstrate proficiency with personal computer and Microsoft applications (Outlook, Word, Excel and Power Point) or similar software.

·         Strong problem-solving and critical thinking skills.

·         Detail-oriented and conscientious.

·         Demonstrated ability to identify, create and produce documentation and data analysis.

·         Excellent communication and interpersonal skills, including ability to interact effectively with managers, vendors and customers.

·         Strong written communication skills, both written and verbal, with the ability to prepare detailed reports, and analysis for management.



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