Sr Product Manager | Digital Banking
hace 1 día
General Description
Drive the strategy and roadmap for digital banking products. In this role, you will work closely with key business units and customers to design, solution and build towards the north star contact center experience. Must be resourceful, data-driven, highly motivated, possess project and organizational skills and can operate effectively in a deadline driven environment.
Essential Duties and Responsibilities
Collaborate with business stakeholders and a cross-functional team to define the strategy and build a complete product roadmap, making sure the sequence is aligned with company goals and brings value to customers. Influence key stakeholders across the organization, including the wider product teams, company leadership, business, tech, ops, marketing, compliance, legal, cyber, fraud, regulatory affairs and more to get alignment and support for the strategy. Lead in the definition of key metrics and develop a strategy for positively impacting those metrics. Gain in-depth knowledge of contact center workflows, identify opportunities to improve overall satisfaction and be responsible for feature definition, partner with tech and design teams to deliver improvements to meet intended experience. Work closely with UX research to weave substantiated, research-based insights into the strategy/roadmap to make better decisions at every stage of the development lifecycle. Lead in the creation of go to market / release strategy for the new product experience. Prioritize the product backlog to maximize customer and business outcomes. Maintain a healthy backlog of work for development teams and play a critical role in many agile ceremonies. Manage and mentor a small team to help mature our product management practice.
Education
Bachelor's Degree in Business Administration or Computer EngineeringBachelor's Degree from an accredited University/College in Computer Science or related fields
Experience
Five (5) years of experience in digital banking product management.
Certifications / Licenses
No certifications or license needed.
Knowledge, Skills and Abilities (KSA's)
Strong technical acumen: ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data / key metrics to identify opportunities, deliver insights, test theories, and make data-driven recommendations to drive revenue growth and improve customer experience. Comfortable with complex systems, understand common software architecture and data integration patterns. Know how to analyze and decompose a complex system and communicate that complexity simply and cleanly. Understand other disciplines, can bring everyone together and persuade a wide range of audiences using clear communication and strong structured thinking. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work. Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business's management. Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences. Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
Knowledge, Skills and Abilities (KSA's cont.)
Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Operational/Regulations Processes - Knowledge on organization’s policies, and regulations. Ability to conduct and track operational processes properly. Computer and Technological Skills: Proficient in MS Office 365. Experience with platforms, database, servers, design, and programming tools. Understanding of key design principles knowledge about programs.
Region Locations
Puerto Rico, Florida or North Carolina.
Work Schedule
Hybrid / Remote
Values
Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future
Additional Requirements
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. If you have a disability and need assistance with the application process, please contact us asesorialaboral@. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you are a California resident, please click here to learn more about your privacy rights. . Popular is an Equal Opportunity Employer Learn more about us at and keep updated with our latest job postings at . Connect with us LinkedIn | Facebook | Twitter | InstagramJob Segment: Compliance, Regulatory Affairs, Law, Data Analyst, Manager, Legal, Data, Management Apply now » Apply Now Start applying with LinkedIn var linkedinhtmlexists = true; Please
{ display: none; }
-
Sr Product Manager | Digital Banking
hace 1 día
San Juan, Puerto Rico Popular A tiempo completoAt Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our...
-
Digital Fraud | Product Manager
hace 1 semana
San Juan, Puerto Rico Popular Bank A tiempo completoGeneral Description Join the Digital Banking & Payments Team as a Digital Fraud Product Manager, where you will partner with cross-functional teams and lead in the delivery and in-life optimization of our Retail Self-Service Channels. Essential Duties and Responsibilities Lead cross-functional teams to guide products from conception to launch...
-
Digital Fraud | Product Manager
hace 4 semanas
San Juan, Puerto Rico Popular Bank A tiempo completoGeneral Description Join the Digital Banking & Payments Team as a Digital Fraud Product Manager, where you will partner with cross-functional teams and lead in the delivery and in-life optimization of our Retail Self-Service Channels. Essential Duties and Responsibilities Lead cross-functional teams to guide products from conception to launch...
-
Advisor, Marketing
hace 3 meses
San Juan, Puerto Rico Oriental A tiempo completoThe Advisor, Marketing (Product Manager) will be responsible for developing and executing marketing strategies to drive the growth and profitability of our retail banking products. This role will require a deep understanding of consumer behavior, market trends, and competitive landscape to effectively position our products in the marketplace. Position works...
-
Digital Fraud | Product Manager
hace 4 semanas
San Juan, Puerto Rico Popular A tiempo completoAt Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our...
-
Business Analyst | Digital Banking
hace 4 semanas
San Juan, Puerto Rico Popular Bank A tiempo completoGeneral Description Responsible for analyzing and modeling existing business processes and application functionalities. The goal of business process analysis is to understand and document current business procedures and application functionalities and identify areas for improvement. A thorough understanding of the current state of the organization or...
-
Business Analyst | Digital Banking
hace 3 semanas
San Juan, Puerto Rico Popular Bank A tiempo completoGeneral Description Responsible for analyzing and modeling existing business processes and application functionalities. The goal of business process analysis is to understand and document current business procedures and application functionalities and identify areas for improvement. A thorough understanding of the current state of the organization or...
-
Business Analyst | Digital Banking
hace 4 semanas
San Juan, Puerto Rico Popular A tiempo completoAt Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our...
-
Business Analyst | Digital Banking
hace 3 semanas
San Juan, Puerto Rico Popular A tiempo completoJob TypeFull-time General DescriptionResponsible for analyzing and modeling existing business processes and application functionalities. The goal of business process analysis is to understand and document current business procedures and application functionalities and identify areas for improvement. A thorough understanding of the current state of the...
-
IVR | Sr Product Manager
hace 1 mes
San Juan, Puerto Rico Popular Bank A tiempo completoGeneral Description Drive the strategy and roadmap for the bank’s Interactive Voice Response product. In this role, you will work closely with key business units and customers to design, solution and build towards the north star contact center experience. Must be resourceful, data-driven, highly motivated, possess project and organizational skills...
-
Analyst, Payment Systems
hace 3 meses
San Juan, Puerto Rico Oriental A tiempo completoThe Analyst, Payment Systems (Digital Fraud Prevention) is responsible for proactively identifying and investigating suspicious or fraudulent schemes as well as the implementation and continuous analysis of fraud prevention rules for digital payment transactions to mitigate the risk of financial exposure without affecting transaction authorization rates....
-
IVR | Sr Product Manager
hace 2 meses
San Juan, Puerto Rico Popular A tiempo completoAt Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our...
-
Digital Marketing Officer | Seasonal
hace 2 meses
San Juan, Puerto Rico Popular Bank A tiempo completoGeneral Description Designs, develops and implements tactical marketing campaigns and efforts mainly in digital platforms to support corporate and business growth objectives. Defines marketing strategy based on value proposition, segment profiles and channels. Supports the planning, implementation and monitoring activities of various channels and...
-
Digital Marketing Officer | Seasonal
hace 3 semanas
San Juan, Puerto Rico Popular Bank A tiempo completoGeneral Description Designs, develops and implements tactical marketing campaigns and efforts mainly in digital platforms to support corporate and business growth objectives. Defines marketing strategy based on value proposition, segment profiles and channels. Supports the planning, implementation and monitoring activities of various channels and...
-
Associate, Retail Banking
hace 1 mes
San Juan, Puerto Rico Oriental A tiempo completoThe Associate, Retail Banking (Customer Experience & Sales) provides excellent customer service experience, identifies customer needs and presents various alternatives. Looks for opportunities to offer integrated solutions by cross-selling bank’s financial services of investment, mortgage, commercial, trust services and others. The Associate also assists...
-
Digital Marketing Officer | Seasonal
hace 2 meses
San Juan, Puerto Rico Popular A tiempo completoAt Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our...
-
Associate, Retail Banking
hace 1 mes
San Juan, Puerto Rico Oriental A tiempo completoThe Associate, Retail Banking (Customer Experience & Sales) provides excellent customer service experience, identifies customer needs and presents various alternatives. Looks for opportunities to offer integrated solutions by cross-selling bank’s financial services of investment, mortgage, commercial, trust services and others. The Associate also assists...
-
Manager, Information Technology
hace 3 semanas
San Juan, Puerto Rico SMX Services & Consulting A tiempo completoSummary The Manager, Information Technology (Software Engineering) directly supervises application development and is responsible for day-to-day performance and delivery of applications to the business and clients. Ensures quality delivery of application development in support of the Digital first strategy aligned with customer value proposition, and...
-
Manager, Information Technology
hace 4 meses
San Juan, Puerto Rico Oriental A tiempo completoThe Manager, Information Technology (Software Engineering) directly supervises application development and is responsible for day-to-day performance and delivery of applications to the business and clients. Ensures quality delivery of application development in support of the Digital first strategy aligned with customer value proposition, and corporate...
-
Tax Manager
hace 3 meses
San Juan, Puerto Rico Deloitte A tiempo completoPosition Summary Are you a strategic and creative federal tax professional who likes solving complex federal tax issues across multiple jurisdictions and countries? Do phrases like “accounting for income taxes,” “tax advisory,” and “tax controversy” pique your interest? Do you enjoy providing federal tax compliance and consulting...
