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Digital Fraud | Product Manager

hace 3 meses

San Juan, Puerto Rico Popular A tiempo completo

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

 

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community

Job Type

Full Time

General Description

Join the Digital Banking & Payments Team as a Digital Fraud Product Manager, where you will partner with cross-functional teams and lead in the delivery and in-life optimization of our Retail Self-Service Channels.

Essential Duties and Responsibilities
  • Lead cross-functional teams to guide products from conception to launch by connecting the technical and business worlds.
  • Build a deep understanding of our customers, their needs and market opportunities; leverage data to define strategies that will differentiate us and help us grow.
  • Collaborate with and influence key stakeholders across the organization, including the wider product teams, company leadership, business, tech, ops, marketing, compliance, legal, cyber, fraud, regulatory affairs and more to gain alignment and support for the strategy.
  • Work to create long-term growth and work to hit short-term targets.
  • Responsible for product roadmap and feature definition, partner with tech and design teams to deliver platform components to meet intended experience.
  • Develop and communicate the strategy used to support the overall product vision.
  • Prioritize the product backlog to maximize customer and business outcomes.
  • Maintain a healthy backlog of work for development teams and play a critical role in many agile ceremonies.
EducationBachelor's Degree in Computer ScienceBachelor's Degree from an accredited University/College in related fields or Business AdministrationExperience

Five (5) years of experience in agile digital fraud product management of customer-centric digital products.

Certifications / LicensesNo certifications or license needed.Knowledge, Skills & Abilities (KSA's)
  • Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests.  Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business's management.
  • Strong technical acumen: ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data / key metrics to identify opportunities, deliver insights, test theories, and make data-driven recommendations to drive revenue growth and improve customer experience. Comfortable with complex systems, understand common software architecture and data integration patterns. Know how to analyze and decompose a complex system and communicate that complexity simply and cleanly. Understand other disciplines, can bring everyone together and persuade a wide range of audiences using clear communication and strong structured thinking. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
  • Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients.  Highly develop written and verbal communications skills in English.  Presents numerical data effectively. Superior communication and interpersonal skills.  Excellent report-writing and presentation skills.  Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
  • Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments.  Collects, research and complements data; Synthesizes complex or diverse information.  Demonstrates attention to detail; Applies design principles; Generate creative solutions.  Strong quantitative, research and analytical skills.  Experience with data analysis, persuasive and informative writing, workload management, and process management.
Knowledge, Skills & Abilities (KSA's cont)
  • Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
  • Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change.  Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports.  Must demonstrate leadership, logic, and reasoning skills.
  • Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
  • Computer and technological skills: experience and proficient with current version of MSO365. 
Region Locations

Puerto Rico, Florida or North Carolina.

Work Schedule

Hybrid or Remote

ValuesPassion for PeopleSucceed TogetherOwn Every MomentBuild the FutureAdditional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

 

If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

 

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

 

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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