Director, Operations
hace 7 meses
College Board – Global Strategy & Talent, Puerto Rico & Latin American Office (PRLAO)
Location: Onsite Monday (and some Saturdays) – Friday inGuaynabo, P.R.
Type: This is a full-time, permanent, salariedposition
About the Team
The Test Administration Team at the College Board is a close-knit, dedicated group of seven people who are passionate about providing students, parents, and educators with the best user experience possible. Our team is committed to delivering exceptional customer support for administering Spanish-language tests to hundreds of thousands of students across Puerto Rico and the rest of Latin America. We take pride in our industry-leading innovations, continually enhancing our student registration services and testing protocols. Our team members work closely with broader College Board teams to ensure the highest quality experience and uphold the integrity of our test security policies. Additionally, we collaborate with various external vendors to support our products and customers.
About the Opportunity
As our Director of Test Administration, you will manage the overall test registration, administration, and security processes for all testing in our region. You will shape the customer experience, drive culture across College Board units, and collaborate with division leaders. Your strong leadership and problem-solving skills, coupled with a client service orientation, will ensure the team's success. You will leverage your expertise in digital technology innovations, bilingual (English/Spanish) communication skills, and your ability to build relationships that influence and help to achieve strategic goals. Your impact will beevident as your team thrives and people develop, engage, and succeed due to the strategies you design and implement.
In this role, you will:
Test Registration & Administration (60%)
Supervise test registration and administration activities for the calendar of test administrations in Puerto Rico and Latin America, including providingcustomer support through effective management of our call-center and other communication channels.Define and develop our digital testing protocols and processes as we continue our shift towards digital test delivery across the region.Stay abreast of the Americans with Disabilities Act (ADA) and ensure that students are provided proper accommodation and that all customers are treated fairly.Execute timely annual work plans, including performance objectives, and manage all unit activities within the annual budget.Work with extended team of external testing supervisors, coordinators, and proctors by providing ongoing training to ensure compliance with testing protocols, manage the contracting process with support from the finance team, and maintain strong relationships with external vendors.Manage technology-based systems that enhance customer support and improve the overall testing experience (i.e., call center, helpdesk, irregularity & reconciliation reporting, etc.).Strategy & Communication (20%)
Craft a compelling vision and strategic plan grounded in evidence for how College Board will ensure an engaging, inclusive experience for all customers, during test registration and administration activities for both paper and digital testing.Work closely with other College Board units to troubleshoot any testing irregularities that require mitigation and communicate with internal and external stakeholders accordingly.Communicate test administration policies, updates, and guidelines to internal and external stakeholders.Team Management (20%)
Effectively manage 7 direct reports to ensure they are engaged and working effectively toward accomplishing goals.Re-envision our approach to performance management to ensure all employees have clear direction in their roles and receive timely and productive feedback.
About you, you have:
Strong leadership skills with the ability to set vision, able to direct teams of 5+ to achieve goals.Excellent verbal and written communication skills, capable of facilitating meetings and presenting to groups of 15+ virtually and in-person. Passion for supporting educational and career opportunities for students and their families. 5+ years of client service orientation, with strong interpersonal and consultative skills for building relationships, managing stakeholders, and influencing consensus.Experience managing third-party resources and vendors. Digitally savvy with an understanding of digital products, services, and online communication dynamics.Proficient problem-solving skills, using data to inform decisions.Proven ability to build relationships and influence action.Knowledge of emerging legal trends and best practices.Proficient in PowerPoint, Word, Excel, and MS Project.Bachelor's degree required; preferred in engineering, operations, or related discipline.Ability to travel within Puerto Rico and to selected Latin American institutions (approx. 3 times per year).Fluency in English and Spanish, both written and verbal.About Our Process
Application review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-weekprocess.About Our Benefits & Compensation
College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.
The hiring range for a new employee in this position is $53,000 to $73,000.
College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.
Your salary is only one part of all that College Board offers, including but not limited to:
A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, paid time off, tuition assistance, retirement benefits, and more.Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility.A job that matters, a team that cares, and a place to learn, innovate and thrive.You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.
About Our Culture
Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:
We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network). We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations. #LI-TheAcorn
#LI-Onsite
-
Operations Director
hace 2 días
San Juan, San Juan, Puerto Rico Upturn Co. A tiempo completoJob Description for Operations DirectorWe are seeking an experienced Operations Director to join our team at Upturn Co.About the RoleThe successful candidate will be responsible for ensuring the smooth functioning of our facilities, including a shopping mall, office buildings, hotel, educational institution, convention center, or...
-
Executive Director of Training Operations
hace 4 semanas
San Juan, San Juan, Puerto Rico Home Builders Institute Inc A tiempo completoOverviewWe are seeking an experienced Executive Director of Training Operations to join our team at the Home Builders Institute Inc. This role will be responsible for overseeing the development and implementation of vocational training programs across various locations.
-
Operations Director
hace 2 meses
San Juan, San Juan, Puerto Rico College Board A tiempo completoAbout the RoleWe are seeking a highly skilled Operations Director to join our team at the College Board. As a key member of our Global Strategy & Talent team, you will be responsible for managing the overall test registration, administration, and security processes for all testing in our region.Key ResponsibilitiesSupervise test registration and...
-
Senior Financial Operations Director
hace 3 semanas
San Juan, San Juan, Puerto Rico Marvin Love and Associates A tiempo completoLead Financial Operations in a Premier Beachfront Hotel & VillasMarvin Love and Associates is seeking an experienced Senior Financial Operations Director to oversee the financial operations of two independently owned hospitality properties in the U.S. Virgin Islands.About the Role:We are looking for a skilled finance professional with expertise in hotel...
-
Business Operations Director
hace 4 semanas
San Juan, San Juan, Puerto Rico Lovisa A tiempo completoAbout the Job OpportunityWe are looking for a seasoned retail professional to take on a leadership role as Business Operations Director at Lovisa. The ideal candidate will have a strong background in store management, with a proven track record of driving sales and profitability growth.The successful candidate will be responsible for overseeing the overall...
-
Pharmacy Operations Director
hace 1 mes
San Juan, San Juan, Puerto Rico Walgreens A tiempo completoJoin Our Team as a Pharmacy Operations ManagerWe are seeking an experienced and skilled Pharmacy Operations Manager to join our team at Walgreens.About the RoleThis is a full-time position responsible for overseeing the daily operations of our pharmacy, ensuring efficient workflow and a positive customer experience. As a key member of our team, you will be...
-
San Juan, San Juan, Puerto Rico HMS Global Maritime, Inc. A tiempo completo**About Us:**HMS Global Maritime, Inc. is a leading provider of ferry operations and management services. Our mission is to deliver exceptional passenger experiences while ensuring the safety and efficiency of our vessels.**Job Overview:**We are seeking a highly experienced Senior Maintenance Director to join our team in Puerto Rico. This key role will be...
-
Director of Event Operations
hace 6 meses
San Juan, Puerto Rico Marriott International A tiempo completoJOB SUMMARY Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of...
-
Director of Operations
hace 1 mes
San Juan, San Juan, Puerto Rico Hotel Rumbao, A Tribute Portfolio Hotel A tiempo completoCompany OverviewHotel Rumbao, A Tribute Portfolio Hotel, is a dynamic and fast-paced hospitality establishment seeking an exceptional General Manager to lead our team. As a key member of our leadership group, you will be responsible for overseeing all aspects of hotel operations, including sales, marketing, human resources, food and beverage, budget...
-
Hotel Operations Director
hace 2 meses
San Juan, San Juan, Puerto Rico Hotel Rumbao, A Tribute Portfolio Hotel A tiempo completoHotel General Manager PositionThe General Manager at Hotel Rumbao, A Tribute Portfolio Hotel, is a pivotal role that oversees all aspects of hotel operations. This includes sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping, and maintenance. As a seasoned hotel management professional with a strong...
-
Logistics Operations Strategist
hace 1 mes
San Juan, San Juan, Puerto Rico Ryder System, Inc. A tiempo completoThe Sr. Director of Asset Management will spearhead the development and execution of innovative strategies to optimize Ryder's multi-client 3PL operations.With a strong background in strategic planning and exceptional communication skills, this role requires collaboration with internal stakeholders to drive consensus and implement cost-saving efficiencies...
-
Senior Care Operations Manager
hace 3 semanas
San Juan, San Juan, Puerto Rico Jobleads-Us A tiempo completoAbout the Role: We are seeking a highly motivated and experienced Senior Care Operations Manager to lead our team at Fountain View Assisted Living in Lowell, MI. As the Executive Director of Assisted Living, you will be responsible for managing overall facility operations and ensuring the delivery of high-quality care to our residents. Key...
-
Strategic Partnership Director
hace 2 meses
San Juan, San Juan, Puerto Rico Lilly A tiempo completoJob Summary:The Associate Director of the Joint Process Team is responsible for leading a cross-functional team at Lilly, working closely with Contract Manufacturers to ensure successful project delivery and quality compliance.Responsibilities:Lead cross-functional Joint Process Teams to develop and achieve strategically aligned objectives with Contract...
-
Executive Business Operations Lead
hace 1 mes
San Juan, San Juan, Puerto Rico Amazon Web Services Puerto Rico LLC - M17 A tiempo completoAbout the OpportunityWe are seeking a highly skilled Executive Business Operations Lead to support our Managing Director in driving business success in North Latin America and the Caribbean region. This is an exciting opportunity for a strategic partner to join our team and contribute to the growth and development of AWS NOLA.Job DescriptionThe Executive...
-
IT Director
hace 2 meses
San Juan, Puerto Rico El Comeback A tiempo completo***Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.*** Our client, a leader in the Distribution and Retail industries is hiring an IT Director, reporting to the VP of Technology. Our client is a fast-paced, well-established Company in PR. This position plays a crucial role in the functioning...
-
Associate Director
hace 7 meses
San Juan, Puerto Rico Lilly A tiempo completoWe’re looking for people who are determined to make life better for people around the world. The Associated Director of the Joint Process Team (JPT) is responsible for leading a cross functional team comprised of both Lilly and Active Pharmaceutical Ingredient (API) Contract Manufacturer representatives. The JPT Associate Director is the key business...
-
Senior Pharmaceutical Operations Leader
hace 1 mes
San Juan, San Juan, Puerto Rico Lilly A tiempo completoWe're seeking an exceptional professional to join our team as a Senior Pharmaceutical Operations Leader.Company OverviewLilly is a leading pharmaceutical company dedicated to making life better for people around the world. Our commitment to innovation and excellence has enabled us to deliver high-quality medicines that improve patient outcomes.SalaryThe...
-
Sr. Director | SCS Multi-Client Asset Management
hace 7 meses
San Juan, Puerto Rico Ryder System, Inc. A tiempo completoRyderSr. Director | SCS Multi-Client Asset Management San Juan, PR, 00918, USA _Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( SUMMARY The Sr. Director of SCS Multi-Client Asset Management will be responsible for developing, implementing and managing various strategies to optimize Ryder’s multi-client 3PL...
-
Senior Regional Business Director
hace 2 días
San Juan, San Juan, Puerto Rico Daikin A tiempo completoAbout the RoleWe are seeking a seasoned Senior Regional Business Director to lead our Caribbean Operations and drive revenue growth. As a key member of our management team, you will be responsible for developing and executing business strategies that align with our company goals.Key ResponsibilitiesDevelop and implement sales and service strategies to...
-
Director Business Development
hace 7 meses
San Juan, Puerto Rico Ryder System, Inc. A tiempo completoRyderDirector Business Development - Dedicated Transportation San Juan, PR, 00918, USA _Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ( Summary The Director Business Development DBD - Dedicated Transportation is responsible for leading the pursuit of new business and expansion/renewal business as applicable. A...
