Associate, Retail Channels

hace 4 meses


San Juan, Puerto Rico Oriental A tiempo completo
The Associate, Retail Channels (Facilities Support) perform facilities reviews, channels quality assessment and monitoring to ensure compliance with our brand. This role works hybrid with most of the time in branches within Puerto Rico and US Virgin Islands.

Main Duties & Responsibilities:

Perform quality assurance reviews to assess & measure performance and compliance with our brand. Review quality of service interactions on face to face, remote (phone, chats, social media) and digital channels. Review digital channels readiness. Review and provide facilities recommendations from the customer journey perspective. Monitor channels readiness for daily operations and service. Prepare review report to inform findings, non-compliance, and observations to corresponding supervisor. Assist in the continued improvement of Standard Operating Procedures SOP’s based on quality assurance reviews. Other duties may be assigned.

Minimum Requirements:

Bachelor’s degree in Business Administration, Marketing or related field required. Two (2) years of experience in administrative support, customer service or related required. Banking experience preferred. The minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. Proficiency in MS Office (Word, Excel, Outlook), reporting systems and other business applications required. Excellent written and verbal communication skills in Spanish & English required. Excellent analytical and interpersonal skills, multitasking, teamwork, and ability to work effectively with clients is required. Availability to travel within Puerto Rico and US Virgin Islands required.

#Li-Hybrid



  • San Juan, Puerto Rico Oriental A tiempo completo

    Our Associate, Retail Channel directs support and communication to channels. The Associate also supports the strategies and initiatives to further the adoption of digital channels among customers. Position works on site, based in Oriental Center, San Juan PR. MAJOR DUTIES & RESPONSIBILITIES: Deliver proactive and dynamic customer service. Demonstrates a...


  • San Juan, Puerto Rico Oriental A tiempo completo

    The Associate, Retail Channel (Teller) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. Position works on-site based in San Juan, PR MAJOR...


  • San Juan, San Juan, Puerto Rico Oriental A tiempo completo

    Job Summary:The Facilities Support Associate, Retail Channels, plays a vital role in ensuring compliance with our brand standards. This role works hybrid, with most time spent in branches within Puerto Rico and US Virgin Islands.Main Responsibilities:Perform quality assurance reviews to assess and measure performance and compliance with our brand.Review...

  • Retail Channel Associate

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Oriental A tiempo completo

    Job Title: Associate, Retail ChannelsAt Oriental Bank, we are seeking a highly skilled and customer-focused Associate, Retail Channels to join our team. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our customers.Main Responsibilities:Provide high-quality customer service to our...


  • San Juan, Puerto Rico Oriental A tiempo completo

    Under the guidance of the Branch Manager, the Associate, Retail Channel (Teller At-Large) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations....


  • San Juan, Puerto Rico Oriental A tiempo completo

    The Advisor, Remote Network (Sales Supervisor) is responsible for the call center staff, who train, hire, monitor, and motivate. Ensure that the teams meet their goals and provide sufficient customer support. Promotes and executes strategies for customer’s products and services adoption and retention goals while supporting the growth of digital channels...


  • San Juan, San Juan, Puerto Rico Oriental A tiempo completo

    Job SummaryUnder the guidance of the Branch Manager, the Retail Channel Associate is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations.Main...


  • San Juan, Puerto Rico Oriental A tiempo completo

    The Associate, Retail Channel (Teller) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. Position works on-site based in San Juan, PR Branch...


  • San Juan, San Juan, Puerto Rico Oriental A tiempo completo

    Job SummaryAs a Retail Banking Associate with Oriental, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Provide high-quality customer service to our clients,...


  • San Juan, San Juan, Puerto Rico Oriental A tiempo completo

    Channel Quality Assurance AssociateThe Channel Quality Assurance Associate at Oriental is responsible for ensuring the quality of service across our retail channels. This includes assessing and monitoring performance to ensure compliance with our brand standards.Main Responsibilities:Perform quality assurance reviews to assess and measure performance and...

  • Digital Channel Associate

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Oriental A tiempo completo

    Job Title: Digital Channel AssociateAt Oriental, we are seeking a highly skilled Digital Channel Associate to join our team. As a key member of our retail channel support team, you will play a critical role in directing support and communication to channels, driving the adoption of digital channels among customers, and ensuring a seamless customer...


  • San Juan, Puerto Rico Oriental A tiempo completo

    The Associate, Retail Banking (Customer Experience & Sales) provides excellent customer service experience, identifies customer needs and presents various alternatives. Looks for opportunities to offer integrated solutions by cross-selling bank’s financial services of investment, mortgage, commercial, trust services and others. The Associate also assists...

  • Retail Associate

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Sandbox Vr A tiempo completo

    About Sandbox VRWe're a cutting-edge virtual reality experience company that's revolutionizing the entertainment industry. Our mission is to bring people closer together through world-class immersive experiences.Job SummaryWe're seeking a highly motivated and enthusiastic Retail Associate to join our team. As a Retail Associate, you'll be responsible for...


  • San Juan, Puerto Rico Oriental A tiempo completo

    The Associate, Retail Banking (Customer Experience & Sales) provides excellent customer service experience, identifies customer needs and presents various alternatives. Looks for opportunities to offer integrated solutions by cross-selling bank’s financial services of investment, mortgage, commercial, trust services and others. The Associate also assists...

  • Retail Sales Associate

    hace 2 días


    San Juan, San Juan, Puerto Rico West Marine A tiempo completo

    Job Summary:We are seeking a highly skilled and customer-focused Retail Sales Associate to join our team at West Marine. As a Retail Sales Associate, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience.Duties and Responsibilities:Greet customers with a friendly and welcoming...

  • Retail Sales Associate

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Armani Group A tiempo completo

    Job Opportunity:Stock Associate | A|X Plaza Las Americas | Full-TimeWe are seeking a highly motivated and organized Stock Associate to join our team at A|X Plaza Las Americas. As a Stock Associate, you will play a crucial role in ensuring the store operates efficiently and effectively.Key Responsibilities:Assist in the execution of merchandising...

  • Retail Sales Associate

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Elements Massage A tiempo completo

    Job Title: Retail Sales AssociateWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Elements Massage. As a key member of our sales team, you will be responsible for creating an exceptional massage experience for our clients, promoting our Elements Wellness Program, and driving sales growth.Key...

  • Retail Sales Associate

    hace 2 días


    San Juan, San Juan, Puerto Rico Bejeweled Jewelry Store A tiempo completo

    Job OverviewWe are seeking a motivated and customer-oriented Sales Associate to join our dynamic retail team. The ideal candidate will have a passion for providing exceptional customer service and a strong ability to communicate effectively with customers. As a Sales Associate, you will play a key role in driving sales and ensuring a positive shopping...

  • Retail Sales Associate

    hace 2 semanas


    San Juan, San Juan, Puerto Rico Sherwin-Williams A tiempo completo

    Job Title: Retail Sales AssociateThis role is crucial to the success of our retail stores. As a Retail Sales Associate, you will work closely with customers to determine their needs, answer their questions about products, and recommend the right solutions. You will also be responsible for promptly resolving customer concerns and ensuring maximum client...

  • Retail Sales Associate

    hace 2 semanas


    San Juan, San Juan, Puerto Rico T-ROC A tiempo completo

    Unlock Your Potential as a Retail Sales AssociateAre you looking for a career that offers growth opportunities, competitive pay, and a dynamic work environment? Our Mobile Store Operators (MSO) is seeking a Retail Sales Associate to join our team!About the Role:As a Retail Sales Associate, you will be responsible for providing exceptional customer service,...