Associate, Retail Channels
hace 4 meses
Main Duties & Responsibilities:
Perform quality assurance reviews to assess & measure performance and compliance with our brand. Review quality of service interactions on face to face, remote (phone, chats, social media) and digital channels. Review digital channels readiness. Review and provide facilities recommendations from the customer journey perspective. Monitor channels readiness for daily operations and service. Prepare review report to inform findings, non-compliance, and observations to corresponding supervisor. Assist in the continued improvement of Standard Operating Procedures SOP’s based on quality assurance reviews. Other duties may be assigned.Minimum Requirements:
Bachelor’s degree in Business Administration, Marketing or related field required. Two (2) years of experience in administrative support, customer service or related required. Banking experience preferred. The minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. Proficiency in MS Office (Word, Excel, Outlook), reporting systems and other business applications required. Excellent written and verbal communication skills in Spanish & English required. Excellent analytical and interpersonal skills, multitasking, teamwork, and ability to work effectively with clients is required. Availability to travel within Puerto Rico and US Virgin Islands required.#Li-Hybrid
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Associate, Retail Channels
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San Juan, Puerto Rico Oriental A tiempo completoOur Associate, Retail Channel directs support and communication to channels. The Associate also supports the strategies and initiatives to further the adoption of digital channels among customers. Position works on site, based in Oriental Center, San Juan PR. MAJOR DUTIES & RESPONSIBILITIES: Deliver proactive and dynamic customer service. Demonstrates a...
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Associate, Retail Channels
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San Juan, Puerto Rico Oriental A tiempo completoThe Associate, Retail Channel (Teller) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. Position works on-site based in San Juan, PR MAJOR...
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Customer Service Representative
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Retail Channel Associate
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San Juan, San Juan, Puerto Rico Oriental A tiempo completoJob Title: Associate, Retail ChannelsAt Oriental Bank, we are seeking a highly skilled and customer-focused Associate, Retail Channels to join our team. As a key member of our retail banking team, you will be responsible for providing exceptional customer service and support to our customers.Main Responsibilities:Provide high-quality customer service to our...
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Associate, Retail Channels
hace 4 meses
San Juan, Puerto Rico Oriental A tiempo completoUnder the guidance of the Branch Manager, the Associate, Retail Channel (Teller At-Large) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations....
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Advisor Retail Channels
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Retail Channel Associate
hace 2 días
San Juan, San Juan, Puerto Rico Oriental A tiempo completoJob SummaryUnder the guidance of the Branch Manager, the Retail Channel Associate is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations.Main...
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Associate, Retail Channel
hace 3 meses
San Juan, Puerto Rico Oriental A tiempo completoThe Associate, Retail Channel (Teller) is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. Position works on-site based in San Juan, PR Branch...
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San Juan, San Juan, Puerto Rico Oriental A tiempo completoJob SummaryAs a Retail Banking Associate with Oriental, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Provide high-quality customer service to our clients,...
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Channel Quality Assurance Associate
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Digital Channel Associate
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Associate, Retail Banking
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Retail Associate
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Associate, Retail Banking
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Retail Sales Associate
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Retail Sales Associate
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