Documentation Coordinator Supervisor

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Documentation Supervisor will be responsible for maintaining the flow of client referrals within the Optum EHR referral queue EHRen, the supervision of case entry team staff, the scheduling, education, discipline and mentoring of direct reports, and will ensure the adherence to the quality, productivity and HIPPA policy and process guidelines.

This position is full-time (40 hours/week) as assigned, with monthly weekend requirement including Holidays. It may be necessary, given the business need to work overtime. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm AST.

Primary Responsibilities:

Monitor volume to ensure proper referral distribution to staff and adherence to turn around time SLAs
Maintains employee schedules and user access to ensure client referral volume coverage
Monitor and maintain the Intake Operations quality standards, as well as goals for productivity
Identify possible referral or connectivity issues for client EMRs and report to I.T. via service ticket
Communicate in a timely manner, sustained and unresolved referral or connectivity issues to client EMRs
Identify client referral trends and issues
Investigate and resolve client case inquiries
Coordinate the education and training of new and existing staff
Communicate to staff any policy and/or process changes
Monitor staff timesheets, overtime hours worked, and time off requests to ensure they are within department guidelines
Complete interim and yearly performance evaluations and yearly MAP goals
Mentor staff to higher performance levels and to other job positions
Ability to work with peer group as a team such as create assignments, perform shift to shift handoffs, provide pre and post weekend assessments, and peer mentoring
Work with department support staff to prevent or improve any potential issues
Demonstrate the UHG five core values and provide a solid leadership shadow
Flexibility, specifically with work schedule
Ability to balance multiple high priority tasks
Other duties may apply

*ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION*

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

1+ years of experience in a leadership role
2+ years of experience working with patient documentation
Experience with reporting and data retrieval
Proven understanding of confidentiality/PHI policies and HIPAA compliance
Proficiency with Windows PC applications: Microsoft Word (create and edit documents), Microsoft Excel (create, sort, and edit data in spreadsheets), Microsoft Outlook (email and calendar management), which includes the ability to navigate a computer while on the phone
This position is full-time (40 hours/week) with business operating hours operating from Monday - Sunday from 6:00AM - 12:00AM. It may be necessary, given business need, to work occasional overtime and/or weekends or holidays. Alignment to daylight savings changes may apply.
Bilingual English/Spanish

Preferred Qualifications:

Bachelor's Degree
Extensive experience with internal information systems and clinical information systems and portals
Inventory management experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, nat