Business Operations Analyst
hace 2 semanas
Job Description:
As a Business Analyst at Popular Bank, you will play a crucial role in analyzing and modeling existing business processes and application functionalities. Your goal will be to understand and document current business procedures and application functionalities, identifying areas for improvement. A thorough understanding of the current state of the organization or application is necessary prior to recommending changes related to implementing a new business solution. You will also be responsible for evaluating proposed features and improvements received from other business units for our managed applications, creating an impact analysis including possible ROI / Savings to be used as supporting documentation for prioritization decisions for our feature backlog.
Key Responsibilities:
- Design and support business solutions that meet the needs of our customers and stakeholders.
- Understand and interpret business requirements and translate them into technical solutions that are efficient, effective, and scalable.
- Develop a strong understanding of the end-to-end reporting processes, including production critical path and dependencies on associated business processes, to identify gaps and opportunities for improvements and then specify changes.
- Ensure adherence to development standards to ensure fit-for-purpose solutions delivered that are robust and where necessary scalable.
- Elicit User Stories – Conduct interviews, workshops, focus groups, brainstorming, observations, and surveys/questionnaires with stakeholders to determine the requirements needed for a new project.
- User Stories Handshake – Coordinate and document the acceptance and understanding of all stakeholders including the vendors with the Business Requirement Document.
- Gain detailed understanding of current capabilities, gaps and opportunities streamlining for efficiencies and improving customer experience. Help create competitive differentiation for Popular Inc.
Requirements:
- Bachelor's degree in Computer Science, Information Technology or Business Administration.
- At least 3 years of Banking experience in either Business Analysis, Data/Analytics, Product Management or Operations.
- Proficient in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories.
- Strong written and verbal communication skills and proficiency of MS Office suite is a must – in particularly in Visio, Excel, Word and PowerPoint
- Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
- Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) is a plus.
- Experience in managing projects and cross-functional initiatives is a plus.
- Experience working with development teams is required.
Work Environment:
This role is based in Puerto Rico and requires a hybrid work schedule.
About Us:
Popular Bank is Puerto Rico's leading financial institution, dedicated to making our customers' dreams come true by offering financial solutions in each stage of their life. We value our employees' diverse skills, experiences, and backgrounds and are committed to providing essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters.
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