Senior Business Systems Analyst

hace 3 días


San Juan, San Juan, Puerto Rico SMX USA A tiempo completo

**Business Systems Analyst Position Overview**

At SMX USA, we are seeking a skilled and adaptable Business Systems Analyst to play a key role in analyzing, designing, and implementing solutions across our core business systems.

Key Responsibilities:

  • Systems Analysis & Design: Work closely with business units to analyze and document business processes, identify opportunities for improvement, and design system solutions that align with business needs.
  • Requirements Gathering: Collaborate with stakeholders to gather, document, and prioritize business and system requirements for enhancements, integrations, and new implementations.
  • System Integration & Testing: Assist in the planning, execution, and coordination of system integrations and user acceptance testing, ensuring seamless functionality across our ERP, E-commerce, and ECM platforms.
  • Vendor Management: Liaise with third-party vendors for the implementation, maintenance, and troubleshooting of systems, ensuring all services meet business requirements and performance standards.
  • Technical Support & Troubleshooting: Provide advanced technical support for core systems, diagnosing and resolving issues to minimize disruption to business operations.
  • Documentation & Training: Create and maintain comprehensive documentation for system processes, configurations, and training materials. Facilitate training sessions for end-users to enhance system utilization and efficiency.
  • Project Management: Manage and contribute to IT projects, ensuring they are delivered on time, within scope, and aligned with business objectives.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science or a related field.

Experience:

  • At least 5-8 years of experience as a Business Systems Analyst or similar role.
  • Experience working with ERP systems, E-commerce platforms, ECM systems and MS Power BI.
  • Familiarity with IBM iSeries and Windows server environments is highly desirable but not required.

Skills:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to translate technical concepts into business language.
  • Proficiency in systems documentation and process mapping tools.
  • Ability to manage multiple projects and tasks in a dynamic, fast-paced environment.
  • Experience with SQL and understanding of relational databases is a plus.
  • Fully Bilingual (English/Spanish)


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