Housing Navigator Specialist

hace 4 semanas

Fraile Barrio, Puerto Rico U.S A tiempo completo
Job Summary

We are seeking a highly motivated and organized Housing Navigator to join our team at U.S.VETS. The successful candidate will be responsible for assisting veterans and their families navigate the housing process, from initial application to obtaining permanent housing.

Key Responsibilities
  • Act as a liaison between U.S.VETS programs and the Veterans Administration, managing a caseload of veterans needing support with their housing search.
  • Work closely with HUD-VASH partners, attending case conferencing and collaborating with assigned VA Social Workers on veteran clients and their needs.
  • Maintain case files of documents necessary for veteran application to housing opportunities.
  • Consider veteran needs for housing search of available housing inventory and consulting with landlords and property management offices to search inventory.
  • Develop and maintain positive relationships with landlords, property managers, and residential real estate specialists.
  • Compile client information, rental market information, and housing trends to provide data for reports and to guide decisions.
  • Provide limited and short-term case management to veteran clients and their families with the purpose of securing and maintaining permanent housing.
  • Engage veterans at various levels of the housing process, meeting with them in person at least every other week and conducting virtual meetings during off-weeks.
  • Conduct outreach to engage missing veterans to participate in housing navigation services, using due diligence to find and engage veterans.
  • Assess for housing choice, tenant-screening barriers, and strengths, and assist veterans to locate housing, view units, collect documents, apply for units, and mitigate or overcome any tenant-screening barriers.
  • Submit required housing documents to various agencies to advance the housing process, conduct landlord engagement and outreach in coordination with multiple agencies, and assist veterans' access to incentives, move-in costs, and sign the lease.
  • Provide up to 1 month of housing stability case management to veterans who have moved to permanent housing, before transitioning fully to HUD VASH point of contact for clinical care and ongoing/continued case management.
  • Support veterans' basic needs and provide case management, including setting up a housing stability plan and coordinating referrals for supportive services not offered by the grantee.
  • Provide linkages to VA and community-based services to pursue healthcare, public benefits, utility discounts, legal services, employment programs, and other services to assist with housing search and stability.
Requirements
  • Bachelor's degree in Social Services/Social Work or a closely related field that would support the duties and qualifications of the position required.
  • Experience working with low-income and/or homeless populations, preferably those in low-income subsidized housing arrangements and/or supportive housing programs.
  • Proficient typing and computer skills, including Microsoft Office 365 (Outlook/Word/Excel).
  • Ability and willingness to work flexible hours to accommodate participants, which may include evenings and/or weekends.
  • Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of roles - staff, residents, local agencies, contractors, lenders, etc.
  • Professionalism: high level of integrity and strong ethical values, showing capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.
  • Strong oral/written communication and listening skills.
  • Self-motivated, well-organized, and accountable for work time, deadlines, and agency resources.
  • Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality, and applies feedback to improve performance.
  • Access to reliable personal transportation required, including a Valid driver's license; must meet company insurance requirements and complete a provided driver training course.

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