Case Manager

hace 4 semanas

Pájaros Barrio, Puerto Rico The People Concern A tiempo completo
Job Summary

We are seeking a highly motivated and compassionate Case Manager - Housing Navigator to join our team at The People Concern. As a key member of our Housing Navigation team, you will play a critical role in helping individuals navigate the housing match-to-lease-up process and achieve their desired outcomes.

Key Responsibilities
  • Carry a caseload of 20 clients and ensure their housing matches are successful, as signified by the signing of a lease.
  • Maintain accurate and complete data and progress notes, records, and communication logs regarding referrals, housing applications, and coordination with outside partners.
  • Develop individualized case plans with measurable goals and objectives to assist participants in achieving their desired outcomes.
  • Assess clients' legal, financial, social, medical, and psychological needs as related to their housing search and provide referrals and advocacy to access public assistance.
  • Work cooperatively and cohesively with the CES Matcher, CES Coordination Team, and Interim Housing Teams throughout Service Planning Area 5 (Westside).
  • Perform housing location duties for clients matched to scattered site housing resources and provide transportation to clients as needed.
  • MEDIATE CONFLICTS BETWEEN CLIENTS AND PROPERTY MANAGEMENT AND/OR PRIVATE LANDLORDS TO PROMOTE A SMOOTH MATCH-TO-LEASE-UP PROCESS.
  • Implement and consistently practice harm reduction, trauma-informed care, housing first, and integrated care interventions.
  • Establish and maintain a positive and effective working relationship with PSH lease-up staff and property management and agency colleagues to promote seamless delivery of services to members.
  • Maintain a current, thorough knowledge of Housing Resources and various subsidy types inclusive of Permanent Supportive Housing providers in our community.
  • Advocate on behalf of clients to law enforcement, government agencies, social service agencies, educational institutions, medical and legal professionals, and others to ensure equitable access to housing.
  • Network and collaborate with community-based organizations to obtain referrals and ensure contractual capacity is met.
  • Establish and maintain effective working relationships with HACLA, HACOLA, DHS, DMH, and other community housing resource providers.
  • Ensure all paperwork and data collection for clients is complete, timely, accurate, and current in agency records, member charts, and electronic databases.
  • Attend and participate in supervision, staff meetings, trainings, conferences, workshops, and special projects to promote professional development.
Requirements
  • High School Diploma, GED, or Equivalent required.
  • Bachelor's degree in a related field (Social Work, Community Organizing, or other Human Services) and one year of full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions; or an equivalent combination of education and experience preferred.
  • Knowledge of homeless social service providers and Coordinated Entry System.
  • Able to communicate and interact with subcontractors, housing providers, and community partners in a culturally competent manner.
  • Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
  • Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.
  • Able to work effectively with a wide range of constituencies.
Benefits
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Retirement Planning (403b) & Matching
  • Paid Holidays
  • Paid Vacation Days
  • Paid Sick Days
  • Employee Assistance Plans (EAP)
  • Flexible Spending Account (FSA)
  • Basic Life / Accidental Death & Dismemberment (AD&D)
  • Voluntary Short- and Long-Term Disability
  • Voluntary Pet Insurance
  • Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

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