Customer Service Associate I

hace 4 semanas


Mayagüez, Mayagüez, Puerto Rico Cass Information Systems A tiempo completo

The Customer Service Associate I at Cass Information Systems is a vital role that involves resolving internal and external inquiries and issues related to client processing in a timely and satisfactory manner.

Responsibilities and Duties:

• Independently analyze issues and processes, and clearly communicate both verbally and in writing to routine questions, processing issues, and requests according to company-defined procedures and standards.

• Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.

• Act as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one's actions by helping to develop customer relationships.

• Keep management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.

• Suggest changes and/or enhancements to existing procedures to improve service to clients and internal processes.

• Work independently and with other internal departments to coordinate file maintenance and client validation file/database updates.

• Seek guidance from the appropriate resource on significant non-routine issues.

• Document and report on errors made by all other Utility departments.

• Work overtime as needed.

Requirements:

• Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.

• Strong organizational skills with the ability to handle multiple tasks simultaneously.

• Working knowledge of office equipment such as fax machine, copy machine, and telephone.

• Proficient in Microsoft Office.

• Good problem-solving skills and attention to details.

• College-level coursework in a general or business administration area or equivalent experience.

• Minimum 6 months customer service experience in a general business environment or equivalent experience.



  • Mayagüez, Mayagüez, Puerto Rico Cass Information Systems A tiempo completo

    The Business-to-Business Customer Support Specialist at Cass Information Systems is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. This role requires timely response to inquiries and issues, while maintaining a high level of customer satisfaction.**Schedule:**...

  • Store Associate

    hace 1 mes


    Mayagüez, Mayagüez, Puerto Rico Big Y A tiempo completo

    Job SummaryAs a Store Associate - Customer Service at Big Y, you will be responsible for providing world-class customer service and creating a pleasant shopping experience for our customers. This role requires a team player with a positive attitude and businesslike conduct.Key Responsibilities Exceed customer expectations by providing exceptional customer...


  • Mayagüez, Mayagüez, Puerto Rico Cass Information Systems A tiempo completo

    The Customer Service Associate I at Cass Information Systems is a business-to-business role that requires the ability to facilitate the accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients.Key Responsibilities:• Independently analyzes issues and processes, and clearly communicates, both verbally...


  • Mayagüez, Mayagüez, Puerto Rico Wesbanco Bank Inc. A tiempo completo

    Customer Service Associate Job DescriptionWesBanco Bank Inc. is seeking a Customer Service Associate to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients via phone, chat, and email.Key Responsibilities:Respond to and resolve customer inquiries related to bank products and...

  • Customer Service Liaison

    hace 3 semanas


    Mayagüez, Mayagüez, Puerto Rico Fresh Form Draft A tiempo completo

    Job OverviewAt Fresh Form Draft, we are seeking a highly organized and detail-oriented individual to fill the role of Front Desk Receptionist. This position is ideal for someone who enjoys working in a fast-paced environment and is committed to providing exceptional customer service.Key ResponsibilitiesGreet and welcome visitors with a positive and...


  • Mayagüez, Mayagüez, Puerto Rico JD Group A tiempo completo

    About the Role:We are seeking a motivated and customer-focused individual to join our team as a Store Associate. As a Store Associate, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Provide excellent customer service and support to customers.Perform sales and customer service tasks,...

  • Food Service Associate

    hace 3 semanas


    Mayagüez, Mayagüez, Puerto Rico Walmart A tiempo completo

    Job Title: Cafe AssociateAt Sam's Club, we're looking for a talented Cafe Associate to join our team. As a Cafe Associate, you'll play a key role in delivering exceptional customer service and ensuring our members have a positive shopping experience.Key Responsibilities:Food Preparation: Prepare and serve food according to item specifications, ensuring...


  • Mayagüez, Mayagüez, Puerto Rico Syneos Health Inventiv Health Commercial Llc A tiempo completo

    Job DescriptionJob Summary: We are seeking a highly skilled Clinical Research Associate I to join our team at Syneos Health. As a Clinical Research Associate I, you will be responsible for performing site qualification, site initiation, interim monitoring, site management activities, and close-out visits to ensure regulatory, ICH-GCP, and protocol...


  • Mayagüez, Mayagüez, Puerto Rico Cai A tiempo completo

    **About the Role**We are seeking a motivated Customer Service Representative to provide exceptional support to our providers. As a key member of our team, you will deliver timely and professional responses to inquiries related to behavioral and physical health services.**Responsibilities**• Respond to provider questions, emails, and calls in a timely and...

  • Customer Service Liaison

    hace 3 semanas


    Mayagüez, Mayagüez, Puerto Rico Wesbanco Bank Inc. A tiempo completo

    Job SummaryThe WesBanco Contact Center is seeking a highly skilled Customer Service Associate to join our team. As a member of our contact center, you will be responsible for responding to and resolving inbound customer requests related to bank products and services.Key ResponsibilitiesProvide professional and courteous customer support via phone, chat, and...

  • Project Engineer I

    hace 4 semanas


    Mayagüez, Mayagüez, Puerto Rico Congruex A tiempo completo

    Job Title: Project Engineer IJob Summary:We are seeking a highly motivated and detail-oriented Project Engineer I to join our team at Congruex. As a Project Engineer I, you will be responsible for supporting Project Managers and Directors in new project setup, reviewing field notes, and redlining designs. You will also be responsible for obtaining and...

  • Store Associate

    hace 3 semanas


    Mayagüez, Mayagüez, Puerto Rico Knitwell Group A tiempo completo

    Role SummaryWe are seeking a highly motivated and customer-focused Store Associate to join our team at Knitwell Group. As a key member of our sales floor team, you will be responsible for providing exceptional client service, building strong relationships, and driving revenue growth.Key Responsibilities:Provide outstanding client service, ensuring a positive...


  • Mayagüez, Mayagüez, Puerto Rico Domino'S Pizza A tiempo completo

    Pizza Maker & Customer Service Representatives. We are looking for flexible team members to join our restaurant staff. Responsibilities include delivering pizzas in a fast-paced environment and learning all aspects of running a restaurant. Key skills include customer service, communication, and teamwork. If you enjoy working in a dynamic environment, we...


  • Mayagüez, Mayagüez, Puerto Rico Public Storage A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused Property Manager to join our team at Public Storage. As a Property Manager, you will be responsible for managing multiple storage facilities, ensuring excellent customer service, and maintaining a high level of customer satisfaction.Key ResponsibilitiesAssess customer storage needs and provide...


  • Mayagüez, Mayagüez, Puerto Rico Great Lakes Hyundai Of Dublin A tiempo completo

    Customer Service AmbassadorAt Great Lakes Hyundai Of Dublin, we are seeking a highly skilled Customer Service Ambassador to join our team. The ideal candidate will have excellent customer service skills, strong organizational abilities, and the ability to interact effectively with team members and customers.Responsibilities:• Welcomes visitors and...


  • Mayagüez, Mayagüez, Puerto Rico Great Lakes Hyundai Of Dublin A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Great Lakes Auto Group. As a Receptionist, you will be the first point of contact for customers and visitors, responsible for providing accurate directions, handling customer inquiries, and supporting the team.Key Responsibilities:Welcoming visitors and customers by greeting...


  • Mayagüez, Mayagüez, Puerto Rico The Ups Store Franklin #0738 A tiempo completo

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at The UPS Store Franklin #0738. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...


  • Mayagüez, Mayagüez, Puerto Rico Big Y A tiempo completo

    Job SummaryAs a Customer Service Representative at Big Y, you will be responsible for providing exceptional customer service and creating a positive shopping experience for our customers. This role requires a team player with a positive attitude and businesslike conduct, who can work a flexible schedule in accordance with the needs of the store.Key...


  • Mayagüez, Mayagüez, Puerto Rico Family Dollar A tiempo completo

    Customer Service Representative Role at Family DollarAs a key member of the Family Dollar team, you will be responsible for delivering exceptional customer experiences and ensuring a welcoming environment for our customers. Your primary duties will include:Providing top-notch customer service and support to meet the needs of our diverse customer...


  • Mayagüez, Mayagüez, Puerto Rico Adam Deel - State Farm Agent A tiempo completo

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, establishing strong relationships with customers, and educating them about insurance options.ResponsibilitiesProvide prompt,...