Customer Service Liaison

hace 3 semanas


Mayagüez, Mayagüez, Puerto Rico Wesbanco Bank Inc. A tiempo completo

Job Summary

The WesBanco Contact Center is seeking a highly skilled Customer Service Associate to join our team. As a member of our contact center, you will be responsible for responding to and resolving inbound customer requests related to bank products and services.

Key Responsibilities

  • Provide professional and courteous customer support via phone, chat, and email
  • Respond to customer inquiries and resolve issues in a timely and efficient manner
  • Work collaboratively with other departments to resolve customer issues and improve customer experiences
  • Stay up-to-date on banking products and services to effectively answer customer questions
  • Meet or exceed agent metric standards for calls handled, adherence to schedule, and customer satisfaction

Requirements

  • High school diploma or equivalent required
  • Minimum one year of banking or financial services experience in a customer service role
  • Previous contact center experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Willingness to work a flexible schedule, including evenings and weekends

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

About WesBanco

WesBanco Bank Inc. is a regional bank with a long history of serving the financial needs of our communities. We offer a wide range of banking products and services to individuals, businesses, and institutions.


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