Customer Service Representative

hace 2 semanas


Mayagüez, Mayagüez, Puerto Rico Cass Information Systems A tiempo completo

The Customer Service Associate I at Cass Information Systems is a business-to-business role that requires the ability to facilitate the accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients.

Key Responsibilities:

• Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.

• Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.

• Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one's actions by helping to develop customer relationships.

• Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.

• Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes.

• Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates.

• Seeks guidance from the appropriate resource on significant non-routine issues.

• Documents and reports on errors made by all other Utility departments.

• Works overtime as needed.

Requirements:

• Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.

• Strong organizational skills with the ability to handle multiple tasks simultaneously.

• Working knowledge of office equipment such as fax machine, copy machine, and telephone.

• Proficient in Microsoft Office.

• Good problem-solving skills and attention to details.

• College-level course work in a general or business administration area or equivalent experience.

• Minimum 6 months customer service experience in a general business environment or equivalent experience.



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