Senior Manager, Business Systems Engineering

hace 1 mes

San Juan, San Juan, Puerto Rico Grainger Businesses A tiempo completo
About Grainger

Grainger is a leading distributor with operations in North America, Japan, and the UK. We serve 4.5 million customers with a wide range of products that keep their operations running and their people safe. Our services and solutions, such as technical support and inventory management, save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.

Position Details

The Senior Manager, Business Systems Engineering - Supply Chain is accountable for a world-class enterprise technology experience in North America. This leader ensures Grainger team members are equipped with the most relevant and effective technology capabilities to help them serve Grainger's customers with ease and confidence.

The role supports all areas of Grainger's business, including Sales, Contact Centers, Branches, Distribution Centers & Digital channels, with a primary focus on our Distribution Network (DCs and Branches) as well as support of our Inventory Management, Purchasing, and Export functions.

This role provides strategic leadership and guidance to engineering managers, engineers, administrators, and architects, and provides key input to product and portfolio management processes for the Supply Chain domain.

The Senior Manager, Business Systems Engineering - Supply Chain will drive the roadmap to modernize, streamline, enhance, and strengthen the performance, reliability, security, and scalability of our core business applications.

Responsibilities
  • Provide strategic direction to Engineers and Engineering leaders in support of Grainger's business objectives using measurable key results to hold team members accountable.
  • Create an environment where innovation and creativity are celebrated with a strong consistent foundation in efficient and effective resilient systems.
  • Coach and develop technical talent, helping to make Grainger and GTG a top-talent magnet.
  • Achieve this through a comprehensive staffing plan, aligned with our technology roadmap to understand where we should be investing and know how to grow that talent internally.
  • Use data to proactively forecast capacity changes in line with Portfolio/Product demand plans and ongoing support needs.
  • Consistently raise the talent bar with Engineers and Engineering leaders and work creatively to open and fill opportunities in the organization.
  • Participate, contribute, and collaborate with solution architecture leadership team in building roadmaps, building instance strategy options for future DC deployment network, and help assisting business leaders for network strategies.
  • Use industry best practice metrics to monitor the health and productivity of the teams, implement improvements when necessary.
  • Partner with key stakeholders to better understand how to meet customer and team member needs ensuring alignment with our core principles and strategic vision.
  • Ensure teams are making design decisions that enable independent releases, support resiliency of systems, and that tradeoffs are understood and align to high-level goals.
  • Ensure effective monitoring, timely and high-quality communication, and alerting when service disruptions occur.
  • Lead and coordinate large cross-functional recovery efforts for incidents (Code Red/Escalated Condition) to minimize downtime and lost revenue, when appropriate.
  • Recognize achievements and inspire team members to exceed expectations with positive reinforcements.
  • Demonstrate endless curiosity about the Supply Chain domain and seek growth opportunities for knowledge outside the local domain.
Requirements
  • 7+ years experience managing application engineering or similar development teams
  • B.S. in Computer Science / MIS or related field
  • Strong service-based experience and delivery
  • Experience with delivery methodologies such as Agile, Scrum & other iterative delivery approaches (Dev/Ops)
  • Strong experience with SAP modules EWM, Service Parts Planning, Warehouse Management, Purchasing, Material Management, Transportation, GTS, SD, and Manhattan WM as well as the corresponding deployment mechanisms and support processes
  • Experience deploying cloud technologies for both hosted off-the-shelf software and in-house developed applications is desired
  • Strong Experience working with warehouse industrial and operational technology, conveyance systems, and other equipment management systems including automated mobile robots and their respective integration patterns with traditional WMS platforms
  • Experience working with cloud technology applications with a deeper understanding of cloud deployment methods and technical deployment options for AWS and other cloud providers
  • Possess an end-to-end understanding of core Supply Chain and Order-to-Cash (OTC) business processes and how they interact and depend on key Business Systems to perform effectively
  • Must be able to express complex technical concepts effectively, both verbally and in writing
  • Demonstrated ability to motivate, mentor, coach, and lead large technical teams; must be able to work directly with individuals at all levels of the Company
  • Strong continuous improvement problem-solving and mentoring skills
  • Ability to manage complex vendor/supplier relationships, including contract negotiation, ongoing maintenance & support, navigating contractual audits, and problem-resolution

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